Manage end-to-end delivery of key projects right from requirement consolidation, conceptualization, planning, execution and delivery.Effectively collaborate with internal and external stakeholders for aligning deliveries with Client expectations.End-to-end vendor management.Ensure project implementation within stipulated timelines and budget.Ensure completion of all documentation in line with Project Management Process.Manage and sustain issue free delivery of all assigned projects and initiatives in order to achieve required results and ensure good customer experience.Ensure optimum timelines for obtaining cost approvals through effective collaborations with vendors and internal stakeholders.Manage ongoing communication with all stakeholders with escalations wherever appropriate.Ultimately responsible for all aspects of the Project right from inception to delivery.Establish, develop partnerships with Clients by acting as a trusted advisor to NI Clients by identifying/agreeing on needs and pro-actively providing solutionsProvide professional project management support to other internal areas for internal projects/initiatives Manage the end-to-end delivery of projects and create good customer experiences through fulfillment of client expectations well within timelines and budget. Manage compliance requirements during project delivery through adherence to NI policy standards for data security and Visa, MasterCard card scheme mandates. Ensure confidentiality of sensitive data and client information Ensure adherence to NI project management processes and ensure due diligence during all stages of projects/initiatives for quality solution deployment to NI Clients. Provide guidance to subordinates, ensure effective team building and skill upgrading for subordinates for meeting end objectives

Answer Client Banks’ Inquiries Related To POS Functions/Services .• Provide Support To Internal Departments And Clients For Errors Related To System Setup And Integration.• Test And Validate Integration Of POS Services Between TWO And Other Systems,• Requests Modifications, Developments and Enhancements Of POS Services On All Systems.• Provide Support and Consultancy To POS Teams (OPS, AFU And Testing) During Certification Projects, New Features Implementation, UAT And Pilot Phases.o Supervise POS Specialists And Act As 2nd Level Support.o Manage Data and System Integration of POS Functions Between TWO And Other Systems.

Advising & answering all customers’ inquiries, and complaints regarding their accounts, along with managing all kinds of payments and transfers (credit cards, bill payments, local and international money transfers, serving top tier customers to HSBC with premier account in Middle East regions. - Extra Tasks: o Offer Sales of Banks Products. o International money transfers POC. o Quality POC.