Mariam Samodien Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

• First line support • Desktop support (voluntary, assisting Desktop support teams) • Utilize e-mail, telephone and / or web interface to respond to clients.• Capture Client requests on the Service Management System accurately, efficiently and timeously.• Assist with first and second-line support of both workstation and mobile issues.• Ensure escalation and notifications are communicated and facilitated as per agreed processes.• Packaging of software using Install Shield and Smart packager• Deploying of software using SCCM 2012 and making sure user’s software is up to date.• Documenting SCCM environment and produce work instruction documentation.• Assist with Operating System Deployments.

Cape Town Area, South Africa

• Customer Billing support• First line and Second line technical support • Provide support on the systems used to deliver services to clients• Maintain reporting and monitoring systems• Provide input into enhancements and upgrades• Assist with projects as and when they arise

Itil 4 Foundation

• Understand the key concepts of ITIL service management. • Understand how ITIL guiding principles can help an organization to adopt.

Computer Installation And Repair Technology/Technician

• Principles of Customer Service • Computer Literacy • A+

System Support, Information Technology

• Fundamentals • Microsoft PowerPoint 2013 Advanced • Microsoft Word 2013 Expert • Microsoft Word 2013 Advanced • Microsoft Outlook 2013.

Ccna Routing And Switching

• Understand the devices and services used to support communications in data networks and the internet. • Understand the role of protocol.

Networking, Information Technology

N+

It Management, Computer/Information Technology Administration And Management

• Information Technology Overview • Networking • Databases MTA 98-364 • Mobility & Devices MTA 98-368 • Security MTA 98-367 • Cloud •.