Mariam Sfeir Email and Phone Number

Assist the General Manager in his day to day operations Assisting General Manager during Morning/Night meetings Provides training to staff Receives and resolved guest complaints and service recovery process Monitor maintenance progress Monitor housekeeping Follow up at the restaurant

• Supervising and directing associates in daily work activities• Ensuring proper hiring and training of employees• Formulating work schedules• Ensuring proper compliance with cash control procedures, accounting and administrative reports as required• Supervising all front-of-house staff• Reporting to the Operational Manager

• In charge of the administrative work related to the President and the board members agendas • In charge of the incoming and outgoing Order mailing• In charge of preparing all the material needed in the internal Order's meeting • In charge of preparing the affiliation for Physiotherapists• In charge of preparing ID and car cards for Physiotherapists • Help in preparing for the General Assembly agendas • In charge of all the administrative work related to all the Order’s workshops • In charge of preparing the Order’s new member list and sending it to the Ministry of Finance on monthly basis

• Customer service department.• Billing controller / Delivery department. • Regulatory department. • Handle the operations consignment.• Follow up on items prices and codes.• Coordinate with the Business Development Unit.• Create items worksheets.• Create consignment forms.

• Follow up on received orders, dates, prices, delivery. • Providing reports and statistics for Management ; Total sales, sales by brand, categories, date and sales by Zone.. • Resolving clients claims and problems. • Supervising the sales team/Weekly rooting schedule for salesman, checking daily salesman report. • Reports on clients satisfaction. • Synchronize stock/Item, Quantity & Prices on Tablets handheld for each salesman. • Prepare weekly inventory of stock -short expiry date. • Taking orders from customers and providing clarifications. • Preparing sheets for samples, damage stock, compensation, quotations, new client forms, new products.

• Accurately enter procedure codes, diagnosis codes and patient information into billing system Maintains database by entering operating, emergency and floors sheets for patient • Tracker and balance pharmacy inventory review stock levels • Filling data of medications stock for floors • Enter medication invoices into system • Organize the stock room of chemotherapy

• Worked in a call center environment, received inbound calls daily for maintenance • Entered files and maintenance sheets on system • First point of contact with person whom was in an elevator accident • Communicated effectively orally, calling and writing with engineers, managers and maintenance workers • Distributed checks for maintenance employees

• Two years experience as an office assistant supporting managers. • Plans and schedule meetings, analysing reports and bills, responds to various inquiries external and internal, developed invoices, manage communications via e-mail, phone calls.

• Responsible of call center for pipes, heaters, ceramic and Jacuzzi • Handling customer problems and complaints • Typed in data taken from all departments