Overseeing a company's interactions with the public by implementing social media platforms content strategies. Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.

Performing market research, strategizing creating content to aid in the success of marketing campaigns.

Responding to customer queries via email and live chat. Responding to incidents reported by users. Monitored existing users, financial transactions. Identifying common problems regarding financial transactions and providing the resolution or escalating them to the relevant team.

Monitoring existing users, client activities. Identifying problems and providing the resolution or escalating them to the relevant department. Perform tasks of the supervisor within the scope of competence.

Accumulated Knowledge about KYC processes and AML regulations.

Promptly responding to customer queries via email and live chat. Responding to incidents by users. Maintaining a polite, helpful, and professional manner at all times.

Create and design visual concepts for various projects, such as logos, brochures and social media graphics.