• Develop and maintain the Salesforce CRM database including reports, cases, and dashboards, for analysis within New Jersey Customer Relations.• Identify and analyze customer pain points to create presentations for monthly executive board meetings.• Leverage collaborative efforts with vendors (i.e., ResultId) to identify customer pain points specific to Customer Info Center authorized Goodwill claims.• Develop/manage Excel spreadsheets and customer information with over 500,000 pieces of client information.• Analyze call data to identify and create KPI’s for all open, resolved, and closed cases for the Customer Info Center.• Facilitate and manage the coordination of the department pool car program.• Quickly learned to proficiently navigate BMW systems including Qualtrics, Tableau, Tsara, and Warranty to find more tangible customer examples for use in reporting efforts.

• Provides feedback on weekly stock pitches and current issues in financial markets, with a student-managed portfolio of over $50,000. • Attends biweekly guest presentations on financial topics and professional development.

• Manages 20% of monthly sales as a part time employee by rendering guidance on marketing merchandise, facilitates product testing by store visitors.• Implements standardized inventory procedures resulting in improving closing accuracy by 20%.• Inspects sales pattern over 2-year period, collaborating with upper management to devise sale strategies, increasing product demand and drive conversion rates up.• Manages distribution of 50+ online orders per day, trains other colleagues on packaging procedures.• Supervises product returns and exchanges and address concerns relating to discount offers, leading to increase in sales of over 10% and positive customer feedback.• Analyze floor displays focusing on product presentation and brand image, implementing feedback from 200+ customers.

• Developed social media campaigns on Instagram to highlight members, boosting engagement 5%.• Promoted club events through email marketing campaigns to 50+ members on email list.• Manage and track club attendance for 10+ club events each semester.

• Aided attorneys with legal research and document preparation for various cases, including civil litigation, personal injury, criminal defense, and contract disputes. • Prepared legal documents for 50+ cases including subpoenas, complaints, and appeals.• Organized case files and filled out legal forms and courtroom requests for 50+ cases.

-Supervising students. -Aiding students with homework.-One to one aiding with children ranging from all across the spectrum. -Logging in attendance daily. -Creating various activities for all age groups.