Mariam Turner Email and Phone Number

• Conducted and reviewed gap analysis of existing policies and procedures to ensure compliance with NIST 800-53 R5 and CIS CSAT(Computer Information System Control Self-Assessment Tool). Identified critical gaps and developed comprehensive recommendations for remediation, resulting in a significant improvement in the organization's security posture.• Developed and implemented principles, policies, and standards for collecting service provider logs (JumpCloud) using CIS CSAT(Computer Information System Control Self-Assessment Tool.) controls and NIST 800-53 R5. Streamlined log collection and analysis processes, enhancing visibility and threat detection capabilities.• Collaborated with the security team to review, implement, and enforce security awareness training on various topics, including social engineering, unintentional data exposure, secure data disposal, and password management which Increased employee awareness and reduced the risk of human error-related security incidents.• Provided expert recommendations to improve controls, processes, and procedures for information security compliance and operational effectiveness. Successfully addressed security vulnerabilities and implemented best practices, contributing to a more secure environment.• Documented all control descriptions, risks, and control matrices to ensure accuracy, timeliness, and completeness of information. Maintained comprehensive GRC documentation for reference and audit purposes.• Authored and maintained essential security documents, including System Security Plans (SSP), Risk Assessment Reports, and Plan of Action and Milestones (POA&M).

• Partnered with support team to troubleshoot and resolve ATM issues, settlement hence making other channels of banking available and seamless to custom• Credited as a primary driving force behind the achievement of “deposit growth campaign”.• Partnered with developers to automate manual processes, saving time and money while decreasing errors. • Evaluated client information, requests and recommended appropriate loan structure to manage risk and also effectively negotiated with underwriters and clients to maximize revenue and minimize risk.• Provided leadership with analytics and decision-support tools used as the basis for reorganization, consolidation, and relocation strategies.• Assisted clients to achieve financial goals through relationship building, sales, services, digital engagement and enlightenment in consumer and business banking solutions.• Mitigated and reported check fraud to save bank from potential loss and establish security procedures.• Assisted clients to reduce risk and provide different measures to protecting PII, Online banking credentials and identify social engineering.• Received an above and beyond recognition from M&T/Wilmington Trust head of human resources for exceptional customer service.

• Attended and assisted team during daily stand-up calls with developers and system architects to ensure client requirements were properly gathered. • Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.• Used Jira, Bitbucket and Git for code source control and while building user stories when delivering projects.• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations.• Implemented design thinking processes and built empathy maps to ensure that systems were properly designed, delivered, and implemented to client.• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation, and relocation strategies.• Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins.• Interacted with system architects and developers to ensure systems where properly designed and implemented.

• Designed and conducted manual tests to ensure software functionality aligns with user requirements.• Documented and reported software defects using Jira, ensuring accurate and clear descriptions for efficient resolution.• Assisted in creating system documentation and user manuals, fostering user understanding and effective software utilization.• Provided outstanding and accurate answers for questions asked on multiple Etisalat products, services, and devices.• Maintained user confidence and protect operations by keeping information confidential.• Improved systems by studying current practices and designing modification.• Increased sales by 10% through data analysis and implementing targeted marketing strategies for key customer segments.• Built postpaid lines, assisted clients in ensuring that best products and services were provisioned on lines.• Helped test systems and create system documentation and user manuals.• Identified and resolved client queries related to Network, products and services using OpenCMS.Supported the development team in implementing and executing quality assurance plans

• Manage customer queries/complaints and inquiries. • Resolve appropriately and document customers interactions.• Attending all pre shift briefings, team meetings and outing as required. • Keep abreast of information on existing products, services, promotions and EMES best practices.

Organise and oversee the smooth flow of company's activities. Receive and welcome customers on behalf of the company.In charge of the company's image building initiatives. Ensure complete clients satisfaction at all times.