Mariam Zayed Email & Phone Number

United Arab Emirates

Cairo, Egypt

• Provide clear guidance and direction to the team, setting expectations and goals to align with the overall objectives of the organization.
• Monitor team performance, offering regular feedback, coaching, and support to help members improve and achieve their targets.
• Foster a positive work environment by motivating and engaging team members, encouraging collaboration, and recognizing achievements.
• Assign tasks and allocate resources effectively to ensure the team can meet its goals and deliverables efficiently.
• Communication: Serve as the primary communication link between the team and higher management, ensuring that information, updates, and changes are effectively relayed.
• Address and resolve conflicts or interpersonal issues within the team, promoting a harmonious work environment.

New Cairo, Cairo, Egypt

• Lead, mentor, and manage teams of 15-20 Contact Center Representatives.
• Provide consistent coaching, monitoring, and feedback to agents to enhance their performance.
• Inspire and motivate staff, fostering a strong customer service team that exceeds goals and expectations.
• Communicate management information, updates, and changes to policies and procedures to the operations team.
• Produce, compile, and analyze statistical data daily to evaluate team efficiency, optimize resource allocation, and drive service improvements.
• Supervise team workload, strategically assigning team members to ensure optimal service delivery and support during operational hours.