I started my journey as a customer service representative, catering to the needs of users by finding solutions to problems. In my spare time I ran an online fashion store that dealt with African print and so it got me interested in patterns and colors. My first design tool was Canva as I loved quotes so I always designed templates for quotes I post on Instagram and also create posters for my blog. All this put together led me to UX design. I've always appreciated using both my creative and analytical thinking processes. I struggled for a while to figure out how to make the two of them into a job; finding UX design was the perfect mix of the two for me My work in UX design has given me a thorough understanding of the process of designing, developing, and assessing digital products for a range of platforms. I am continuously in awe of design and how it is perceived. How do we break down complex tasks to be more understandable while also looking pleasing to the eyes, solving daily challenges while maintaining a users attention. I have a goal-oriented mindset and care about user issues, therefore I prepare ahead before building interfaces in accordance with the accessibility rules by taking into account all users.Skills: User Research | User Persona | User Scenario | Hierarchical Task Analysis | Information Architecture | Sketching | Wireframing | Storyboarding | UI Design | UX Design | Usability Testing | Inclusive Design | Prototyping | Virtual Reality | Augmented RealityTools: Figma | Canva | Adobe XD | MiroKeywords: UX Design | UI Design | Interaction Design | Product Design | Visual Design | User Research | User Persona | User Scenario | Hierarchical Task Analysis | Information Architecture | Sketching | Wireframing | Storyboarding | Usability Testing | Inclusive Design | Prototyping | Virtual Reality | Augmented Reality
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Data AnalystWest Texas A&M UniversityCanyon, Tx, Us -
Graduate AssistantWest Texas A&M University Sep 2023 - PresentCanyon, Texas, United States• Creates dashboards to help analyse data in the office.• Review of student resumes and assist with perfecting it.• Maintains and organizes the office.• Customer service skills by helping students and employers. -
Customer Service SpecialistHsbc Mar 2023 - Aug 2023Birmingham, England, United Kingdom• Solved customer problems over the phone. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.• When speaking to customers each interaction was taken as an opportunity to advocate for them and make them smile. -
Customer Service AssociateAmazon Oct 2022 - Jan 2023London Area, United Kingdom• Upselling the company’s other products and services while also following the company policies and procedures.• Assisted customers with product related questions, feedback, and complaints.• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires. -
Customer Service RepresentativeWema Bank Plc. Aug 2019 - Aug 2021Lagos State, Nigeria• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needs and requirements. -
Business ManagerAde Ventures Mar 2018 - Jul 2019Lagos State, Nigeria• Managed daily office activities, including data entry and database auditing using excel, maintaining smooth operations. • Produced statistical analysis and reporting using Excel. Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires. • Offered high levels of administrative support to managers, ensuring smooth running of company operations.
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Content ManagerMahaja Collections Nov 2017 - Feb 2018Lagos State, Nigeria• Created visual appealing posters and videos using Canva and Microsoft powerpoint which was used for ads campaign on Instagram. Sales increased by nearly 70%• Using WordPress, I created a website for the blog and was able to advertise their other projects online.
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Computer EducatorAnglican Grammar School Nov 2016 - Oct 2017Ogbomosho, Oyo State, Nigeria• Delivered engaging, clear, and concise presentation skills to deliver lessons. • Provided 1:1 and group tutoring for underperforming children in computer science. • Carried out mock examinations, including theory, practical and vocational, to obtain an understanding of student progress. • Continuously monitored student progress through setting and marking regular coursework.
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It Support SpecialistDangote Industries Limited Jun 2015 - Sep 2015Lagos State, Nigeria• Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability. • Carried out networking diagnostics on machines, including, configurations, routing, switching and firewalls. • Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency. • Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the Industry. • Provided technical support on company applications and IT solutions through phone, live chat and email.
Mariam Adegbindin Education Details
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Graduate -
User Experience Design -
Computer Science
Frequently Asked Questions about Mariam Adegbindin
What company does Mariam Adegbindin work for?
Mariam Adegbindin works for West Texas A&m University
What is Mariam Adegbindin's role at the current company?
Mariam Adegbindin's current role is Data Analyst.
What schools did Mariam Adegbindin attend?
Mariam Adegbindin attended West Texas A&m University, Birmingham City University, Babcock University, Ilishan-Remo, Nigeria.
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