Planned and implemented IT platform replacements. Change agent for new process improvement projects• Planned, and managed a roadmap to deliver 2 ERP platform changes in one year for 3 countries o Plan and implemented new Interfaces o Plan and manage the Data conversion for 450+ locations in 3 countries o Plan and manage the web portal changes o Plan and coordinated the training for the 3 regions • Created and implemented a new process to support the new platforms• Responsible for identifying gaps within the current department process and establishing new ones to maximize efficiency• Establish an enhancement request portal and managed the pipeline • Manage the Corporate Google my business and Facebook Mata data suites • Conducted Vendor evaluation • Plan, participated and conducted Town hall meetings with an audience of over 200 participants

Planned and implemented an agile methodology to deliver IT projects.• Designed, planned, and managed a roadmap to bring the IT team to the agile methodology• Created and organized working relationships between business and IT to create a 2–4-week rollout schedule.• Organized and facilitated a cross-communication environment between multiple development teams fostering greater respect for each• Manage 4 IT teams and implemented a release strategy• Responsible for scope documentation, drafting communication plans, coordinating the project deployment, documenting risks, and constraints for each of the assigned projects.o Cloud Project- modernization and consolidation of 6 platforms into a single solution while ensuring system availability, with cost-savings synergies of $20M+ over 2 yearso System Upgrade Project-Modernized B2B applications with $200M+ in revenue with business/client engagemento Platform standardization projects- We were able to reduce client onboarding time by 65%, and change implementation turn-around time by 70% for 3000+ clientso Communications Optimization project- Integrated Customer Communication to deliver secure ePresentment through AWS Cloud on B2C and Mobile technologieso Enabled Identify and Access Management (IAM) services through AWS managed policies for retrieval through Elastic Cloudo Security projects: Achieved PCI-DSS/PII data encryption of sensitive data meeting 100% of security initiativeso Increased team velocity by 30%, and improved quality of deployment by building security and testing in CI/CD pipelines

Planned and implemented Healthcare projects using Microsoft Project for resource management, budgetary controls, and ensuring projects were completed on time and on/under budget.• Manager the IT project portfolios of 4 IT teams• Responsible for scope documentation, drafting communication plans, coordinating the project deployment, and documenting risks, and constraints for each of the assigned projects.• Identify and manage the business stakeholders, business analysts, and technical teams to respond to changing environmental factors and align them with corporate strategies.• Create monthly dependency and project health analysis for the implementation and development manager.• Successfully delivered multiple revenue-producing retail projects on time and under budget, including:o Three Kaiser Regions Project- The project scope was to convert the client from PVC cards to digital cards. The project was so successful that the customer signed another 3-year contract, guaranteeing 5.5M in revenue.o Indigo Project- The project scope included the implementation of a new product line of electronic card images. The expected new revenue was 500k in storage fees

Planned and implemented retail marketing projects. Led projects and people while ensuring deadlines where met under budget.Achievements:• Leading new projects with business sponsors, stakeholders and other business groups, defining and receiving management approval for project governance, performing gap analysis, documenting scope, benefits, approach, risks and constraints.• Developed, communicated and coordinated project plans, leading business stakeholders and technical teams to respond to ever changing environment in compliance with corporate strategy.• Successfully delivered multiple revenue-producing retail projects on time and under budget, including:- Mid-Market MTM( month to month) Pricing Project- The project scope was to implemented the ability to have level pricing capabilities for business customers. The project was completed on time and under budget with projected revenue 2.6 M. The actual result at the end of the year 2014 was 16.5 M. - Connected Home Project- The project scope included the implementation of a new product line for residential customers and to establish the corresponding support structure in the organization. The expected new revenue 1.3 M by the end of 2015.

Built and managed team of 12 global cross-functional team members focused on improving application adoption, providing post project support, analyzing and providing process improvement ideas, and operation training curriculum and materials. Monitored business activity to identify further process improvement opportunities. Achievements:• Trained 2,000 plus employees in 3 months which reduced vendor late payments in US from 90 days to 45 days.• Implemented and trained process changes in 50 plant locations to reduce Days Sales Outstanding by 30%. • Created 100 training videos in 3 months in 3 different languages, improving new hire training.

Directed global team of 20 team members focused on improving financial application adoption. Provided after implementation project support. Analyzed and guided process improvement ideas, operation training curriculum and materials. Monitored business activity to identify further process improvement opportunities. Analyzed issues history to investigate root-cause and provided complete issue resolution.Achievements:• Deployed training and supported new intercompany processes, eliminating World-Wide inter-company out balances. • Closed over 2,000 reported issues in 4 months, improving customer satisfaction, reducing response time from 10 to 3 days.

Directed Global supply chain and finance team of 21 members supporting Baker Completion division. Implemented new SAP rollouts, technical solutions and delivering process improvement projects that streamlined supply chain and finance processes. Tested and trained new applications that supported these processes.Achievements:• Deployed new tracking system which tracked 50M rental tools, reducing countries tax penalties while increasing tool utilization.• Supported division applications by preforming gap analysis, resolving data or system issues which increased productivity.• Established work intake process which managed work load and measured performance by planning, defining and coordinating support activities to ensure customer satisfaction, ensuring reliability, quality and on-time delivery of IT projects.

Planned, designed and implemented projects from application deployment to global process changes. Led projects and people while ensuring deadlines where met under budget.Achievements:• Led a cross-functional team to rollout SAP as the system of record worldwide, reducing amount of applications by 40% while saving on license and maintenance fees.• Implemented new executive dashboards to track business activities, highlighting business opportunities and areas of improvements.• Prepared, maintained and published project budgets by collecting, trending and reporting key project management metrics for measuring performance using Time Tracking System, and other sources of project costs.