Maria Magali Noriega Email & Phone Number

• Educate customers about their financial options.• De-escalation of upset clients and address their concerns to ensure customer satisfaction.• Analyze client’s financial situation, empathize, and recommend proper solutions.• Collect payments or negotiate payment plans.• Negotiation of settlements, repayment plans, extensions, surrenders.• Skip tracing.

Greater Seattle Area

Bilingual Escalations Specialist• Inbound & outbound calls. Collection of debt payments. • Responded to and managed complaints and escalations from clients.• Provided feedback to upper management regarding customer issues.• Minimized call escalations by gaining client's trust and keeping promises. • Identify and request appropriate documents required for workout review. • Prioritized empathy, quality and efficiency in resolving customers delinquency based on client’s needs and proper solutions.• Education of customers about loss mitigation plans, repayment plans, reinstatements, forbearance, escrow and exit options. • Handling of bankruptcy chapter 7, 11, & 13 calls.• Coordination with underwriters and different Departments about missing documents, conflictive information; change of modification plans. • Team leader. Assistant to the team via chat, shadowing, emails. Training of new agents.

Raleigh-Durham, North Carolina Area

• Calls and emails to customers and potential customers.• Networking.• Sales • Quotes and contracts. • Supervision and execution of English/Spanish translations.• Spanish marketing strategies for businesses and NPO.• Followed up with clients.

Raleigh, North Carolina, United States

• Community Outreach- Hosted educational events at consulates, clinics, community organizations. Participation in fairs, task forces, workshops. Pre and posttests designed.• Business Outreach - Hispanic businesses and organizations. Track of their pain points. Offered talks. Helped to designed and distribute educational bilingual materials. Offered bilingual Power Point presentations.• Community Relations – Partnership with universities, the industry, State and nations task forces, Hispanic Organizations and community leaders. • Educational Campaigns - Developed strategies. Wrote the script for You Tube videos and radio PSA. Helped with the creation of the concept for flyers and website pages. • Media - I was weekly interviewed in Hispanic radios. Occasionally interviewed in a Hispanic TV channel. Wrote weekly articles for Hispanic newspapers. • First Place Awards – Two First Place NCAGIO Awards for my work in bilingual outreach.

Science Of Communications, A

Activities and Societies: Press releases for both: II, and II International Forum of Communications. Participation in the production.

Education record