Maria Mainolfi Email & Phone Number

United States

• Develops and executes email marketing strategies to drive customer retention• Conducts A/B testing on subject lines and email copy to enhance engagement• Collaborates with the design team to ensure alignment with campaign objectives• Analyzes email metrics and generates performance reports• Analyzed campaign performance using metrics such as open rates, click-through rates, and conversion rates to optimize future campaigns.• Leads full-cycle campaigns: segmentation, content, scheduling and deployment

• Spearheaded the management of guest interactions across multiple social mediaplatforms, including Facebook, Twitter, and Instagram, elevating the brand’s onlinepresence and customer satisfaction• Expertly managed and responded to guest reviews across Google, TripAdvisor,Medallia, and Revinate, bolstering the brand’s reputation and guest satisfactionratings• Led and executed assigned projects, contributing to the team’s operational efficiencyand success• Oversaw the Westgate Customer Care inbox, providing swift and empatheticresolutions to guest escalations and inquiries, showcasing a commitment to superiorservice standards• Compiled comprehensive Social Totals Reports, analyzing Expedia and Booking.commessages, TripAdvisor Q&As, and Yelp reviews, facilitating data-driven strategies forguest engagement

Orlando, Florida, United States

• Managed daily operations of the spa, ensuring smooth and efficient workflow.• Scheduled and coordinated appointments, optimizing time slots to maximize customer satisfaction and service efficiency.• Handled customer inquiries and resolved complaints, maintaining high levels of client satisfaction.• Managed inventory and ordered supplies, ensuring the spa was well-stocked and organized.• Maintained detailed records of transactions and client preferences, enhancing personalized service.• Ensured compliance with health and safety regulations, maintaining a clean and safe environment.• Utilized spa management software to streamline operations and enhance customer experience.• Greeted guests and assisted them during their visit• Maintained a professional presence at the Spa front desk• Answered phone calls and coordinated appointments in a helpful manner• Ensured Retail Outlet was inviting for members, residents & guests to shop

Orlando, Florida, United States

• Communicated effectively to strive for personal and professional greatness• Resolved guest glitches to engender trust and loyalty• Delivered intuitive service to ensure each guest experience unforgettable• Values teamwork and strives to achieve success together• Ensured the safety and well-being of guests during activities by implementing and adhering to strict safety protocols​• Empowered to maintain our position as world’s most premier luxury company

Orlando, Florida, United States

• Provided personalized and reliable dog walking services for clients, ensuring the health and well-being of their pets.• Developed strong relationships with clients and their dogs, earning trust and loyalty through consistent and compassionate care.• Implemented exercise and enrichment activities tailored to each dog’s needs, promoting physical fitness and mental stimulation.• Managed schedules and logistics efficiently to accommodate multiple clients and ensure timely service delivery.• Maintained clear and professional communication with clients regarding updates, schedules, and any special instructions for their pets.• Adhered to safety protocols and handled dogs of various sizes and temperaments with confidence and care.• Supported pet owners with additional services such as feeding, medication administration, and basic grooming as requested.• Handled unexpected situations calmly and responsibly, prioritizing the safety and well-being of the dogs under my care.• Demonstrated reliability and accountability in maintaining regular schedules and commitments with clients.• Received positive feedback and referrals from satisfied clients, reflecting dedication to exceptional pet care and customer service.

Orlando, Florida, United States

• Provided exceptional customer service to ensure a welcoming and personalized shopping experience for customers.• Demonstrated expert knowledge of products to assist customers in making informed purchasing decisions.• Achieved and exceeded sales goals consistently through effective product knowledge, upselling, and cross-selling techniques.• Maintained visual merchandising standards to enhance the overall presentation of the store and drive sales.• Operated cash registers and processed transactions accurately and efficiently, ensuring customer satisfaction.• Assisted in inventory management tasks such as stock replenishment, organization, and markdowns to optimize store operations.• Collaborated with team members to achieve store objectives and maintain a positive work environment.• Participated in seasonal promotions and events, contributing to increased store traffic and sales.• Upheld brand standards and upheld a professional image through personal grooming and adherence to dress code policies.• Received recognition for outstanding customer feedback and contribution to team success.

Orlando, Florida, United States

• Provided personalized styling consultations and assistance to prom-goers, ensuring they found the perfect dress for their special occasion.• Demonstrated expert knowledge of the store's inventory of prom dresses, including styles, sizes, and designers, to assist customers in making informed decisions.• Offered exceptional customer service by listening to and understanding customers' preferences and needs, resulting in high satisfaction rates and repeat business.• Guided customers through the fitting and alteration process, ensuring dresses fit perfectly and met their expectations.• Contributed to the overall success of the store’s prom season through effective sales techniques, including upselling accessories and coordinating outfits.• Managed customer appointments and walk-in inquiries efficiently, maintaining a professional and welcoming environment.• Collaborated with team members to achieve sales targets and ensure a seamless customer experience from selection to purchase.• Upheld store policies and procedures, including handling transactions, maintaining cleanliness, and organizing merchandise displays.• Received positive feedback from customers for professionalism, attention to detail, and dedication to making their prom dress shopping experience memorable.• Played a key role in promoting store promotions and events to drive traffic and increase sales during peak seasons.

Orlando, Florida, United States

• Greeted and welcomed guests with a warm and friendly demeanor, creating a positive first impression of the establishment.• Managed guest reservations and seating arrangements efficiently, optimizing table turnover and ensuring smooth dining experiences.• Provided accurate information about restaurant offerings, menus, and special promotions to enhance guest satisfaction.• Collaborated closely with servers, kitchen staff, and management to coordinate seating and ensure efficient restaurant operations.• Handled guest inquiries, concerns, and special requests promptly and professionally, maintaining high levels of customer service.• Maintained cleanliness and organization of the hostess station and waiting areas, contributing to a pleasant dining atmosphere.• Managed waitlists during peak hours, prioritizing guest seating based on reservation times and party sizes.• Upheld Disney's standards of excellence in guest service, contributing to the overall reputation and success of the dining establishment.• Participated in training programs and ongoing development opportunities to enhance hospitality skills and knowledge.• Received positive feedback and recognition for dedication to guest satisfaction and teamwork.

Bachelor'S Degree, Hospitality Administration/Management

Education record

Dual enrollment