Maria Miguel Malhão Email and Phone Number
Maria Miguel Malhão work email
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Maria Miguel Malhão personal email
I’m moved by learning and that's why I have a wide experience in diverse sectors ranging from telecommunications to banking. I’m motivated by people and that’s why I enjoy to manage multidisciplinary teams with over 40 different talents. I need the challenge, I participate, and I’m invited to participate, enthusiastically, on international projects. I am a professional with over 25 years of experience and proven expertise in management, implementation and recovery of highly complex projects.I appreciate the peacefulness and I always work together with colleagues, partners and customers, to find solutions that effectively bring value to all parties involved. I am a specialist in problem solving, a born negotiator and owner of a natural creativity that helps me to find differentiated solutions that solve the problems on a practical way.From financial management to business management, my day-to-day is focus on customer service and in order to ensure that everything is completed on time and on budget, with maximum quality.Just in recent years I have been responsible for:• Manage contracts worth millions of euros; • Increase revenue gradually, reducing costs and achievement business proposals; • Increase customer satisfaction; • Diversify areas and projects within the contracts.When I'm not working I like to focus on what makes me happy. Either by helping others in voluntary work, or either with my family. I also love the challenge of new experiences and meeting new cultures. And you?
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Senior Industry Account Executive For Large EnterpriseSapLisbon, Pt -
Corporate Lead Google Cloud PortugalGoogle Mar 2023 - PresentLisbon, Portugal -
Vice President At DspaDspa - Data Science Portuguese Association May 2024 - Present -
Small Medium Business LeadMicrosoft Mar 2020 - Mar 2023Lisbon, PortugalThe Small and Medium Business (SMB) Lead at Microsoft is at the leading edge of the digital transformation, where the focus is on innovating go to market capability and capacity to best serve SMB customers at scale. This requires continuous innovation and evolution.I am responsible for managing a team of SMB Customer Program Managers to drive alignment on the SMB strategy working across a v-team of key business partners from the partner, products and services, marketing, and Operations teams, via the development of a holistic SMB business plan, and ensure always on execution with the right level of investments to address SMB customer needs and accelerate their digital transformation.My main responsabilities are:1. High Performing Team Development2. Strategy Leadership3. Cross Team Collaboration4. Customer/Partner Engagement5. New Business Incubation -
Partner Sales ExecutiveMicrosoft May 2017 - Mar 2020Lisbon Area, PortugalManage sales motions with strategic solution partners and build cloud growth through partners.Build and manage the partners forecast and portfolio based pipeline.Build a clear vision of Microsoft and Partner Go to Markets, fostering mutual success.Drive Sales Management and Execution, as part of Sales Rhythm of Business, and established/signed agreements, actively drive a partner’s sales review sessions.Drive Sales Orchestration and Partner Alignment with Microsoft. -
Azure Principal Solution SpecialistMicrosoft Dec 2015 - Apr 2017Responsible to identify, drive and close complex sales opportunities for Microsoft’s Azure cloud computing platform with the objective of influencing adoption of Microsoft’s public and hybrid cloud solutions by enterprise customers. -
Hp Es Account ManagerHewlett-Packard Aug 2013 - Dec 2015As Account Manager, I’m responsible for driving business growth by developing new business or new ways to grow of existing business and also lead the development of innovative principles and ideas, and provides the business value selling expertise for specific HP Solutions.I’m responsible for the quality, magnitude, and effectiveness of contract relationships between HP and the customer. In concert with the HP sales teams & delivery teams, cooperates in building effective business relationships between HP & the customer.As Account Manager, I’m also responsible to lead the contract account team to meet the customer’s requirements for quality, speed and cost while meeting HP internal metrics in terms of financials and customer satisfaction.Finally, I’m responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of HP’s offerings. -
Account Delivery ManagerHp Aug 2007 - Aug 2013I'm responsible to making significant contributions to the overall success of projects, whether the optimum solutions involve people, process or technology.Delivering tremendous differentiated and perceived value to customers, I'm responsible too ensure that HP provides them with the best overall service experience in the industry not only ensuring that projects run to plan, but also identifying opportunities to provide even greater value through expanded engagements or new consulting opportunities.I'm working exceptionally closely with customers, sharing knowledge, leveraging HP's experience and knowledge, and driving the creation of structured intellectual capital. -
Internet Customer Care ResponsiblePt.Com Comunicações Interactivas Sep 2005 - Jul 2007Responsible for the service “Action Implementation” in the program SMART,: insured, planning, execution and tracking of results. In 2006, coordinated 23 new projects ranging from the development of internal “tableaux de bord” to certifying all PTC techniciansResponsible for the Self Care Service, both in SAPO and TELEPAC websites: The main goals were to generate traffic in these portals and in the IVR services, therefore reducing callcenter usage and BackOffice workload. As a result, the monthly client access has increased from 700k to 1.3M, since December 2005
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Product ManagerPortugal Telecom Mar 2004 - Sep 2005Management of Customer satisfaction (Inquiries Satisfaction to the Customer, Reduction of the Claims). Responsible for attendance lines optimization. -
Global Project ManagerPortugal Telecom - Telepac Ii, Comunicações Interactivas Sep 2002 - Feb 2004Management and Control of Projects (internal and external) regarding deadlines, costs, material and human resources, and quality. Management of several project streams (analytical, technical, teams in outsourcing).
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Business Development ManagerPortugal Telecom - Academia Global Dec 2000 - Aug 2002Coordination of the Outsourcing Team (collaborators of the Systems and Project Management Area); Responsible for the Product Management Area (Research and Development of New Platforms, Establishment of Negotiation Agreements with Technological Partners, Analysis of the e-business Market)
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ConsultantTracy International Sep 1999 - Nov 2000Diagnose, analysis, design and/or redesign, and process organization in several companies (Implementation of a Call Center)
Maria Miguel Malhão Skills
Maria Miguel Malhão Education Details
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Insead Executive EducationMicrosoft-Insead Value Negotiation -
Business: Insights & Analytics -
Insead Executive EducationMicrosoft-Insead Online Business Strategy And Financial Acumen -
Systems And Information Technology -
Business Administration
Frequently Asked Questions about Maria Miguel Malhão
What company does Maria Miguel Malhão work for?
Maria Miguel Malhão works for Sap
What is Maria Miguel Malhão's role at the current company?
Maria Miguel Malhão's current role is Senior Industry Account Executive for Large Enterprise.
What is Maria Miguel Malhão's email address?
Maria Miguel Malhão's email address is ma****@****oft.com
What schools did Maria Miguel Malhão attend?
Maria Miguel Malhão attended Insead Executive Education, Northwestern University - Kellogg School Of Management, Insead Executive Education, Universidade Independente, Instituto Superior De Ciências Do Trabalho E Da Empresa.
What skills is Maria Miguel Malhão known for?
Maria Miguel Malhão has skills like Outsourcing, Management, Team Management, Product Management, Project Management, It Service Management, Telecommunications, Team Leadership, Business Development, Service Delivery, Itil, Project Planning.
Who are Maria Miguel Malhão's colleagues?
Maria Miguel Malhão's colleagues are Akash Gupta, Mike Freestone, Akash Kumar, Jerry Jia, Vinita Mohan, Carina Toner, Isidro Tanoue.
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