Maria Mancusi Email & Phone Number

New York, NY, US

Hawthorne, NY

Irvington, NY

Irvington, NY

Bethel, CT

Elmsford, New York

• Collaborate with Operations and Service Manager on special projects, including the development and implementation of online customer service surveys.
• Manage customer accounts in the public safety sector for the New York Metropolitan area.
• Interact with customers, service technicians and shop managers on a daily basis to resolve and handle requests and problems.
• Execute and manage standard and contractual billing.
• Interface and communicate with multiple department managers.
• Coordinate and implement schedules for six service technicians.

Putnam Valley, New York

• Assisted customers by taking/processing orders and credit card transactions.
• Handled and resolved customer questions and complaints, and promoted customer confidence and loyalty.
• Identified customer requirements and suggested products to meet their needs by providing information on company products.
• Developed and maintained company social media accounts such as Twitter and Facebook.
• Managed accounts payable/receivable via QuickBooks.