Maria Mancusi Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Hawthorne, Ny

Irvington, Ny

Irvington, Ny

Bethel, Ct

Elmsford, New York

• Collaborate with Operations and Service Manager on special projects, including the development and implementation of online customer service surveys.• Manage customer accounts in the public safety sector for the New York Metropolitan area.• Interact with customers, service technicians and shop managers on a daily basis to resolve and handle requests and problems.• Execute and manage standard and contractual billing. • Interface and communicate with multiple department managers. • Coordinate and implement schedules for six service technicians.

Putnam Valley, New York

• Assisted customers by taking/processing orders and credit card transactions. • Handled and resolved customer questions and complaints, and promoted customer confidence and loyalty. • Identified customer requirements and suggested products to meet their needs by providing information on company products.• Developed and maintained company social media accounts such as Twitter and Facebook. • Managed accounts payable/receivable via QuickBooks.