Maria Mangones Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Manage Salesforce for accurate sales tracking and conduct post-project surveys to optimize client relationships.
• Provide executive-level support, offering analytical insights to drive business objectives.
• Coordinate Estimating Log synchronization and review data consistency across platforms.
• Proactively prepare and present comprehensive reports at meetings to enable informed decision-making and drive organizational success.

Owasso, OK 74055

• Developed relationships with prospective clients, while implementing account management strategies to create new opportunities with existing clients
• Exposed prospective clients to the value of our offerings including developing of pricing, proposal models and conducted product software demonstrations for key decision-makers
• Negotiated contract terms with clients and communicate terms to stakeholders
• Partnered with team members across departments to create contract-winning proposals for prospective clients
• Coordinated the end-to-end sales process

Oklahoma City, Oklahoma Area

• Supervised client management coordinators
• Developed training and marketing materials for coordinators to help reduce training time
• Developed strategies to reduce unnecessary phone calls and emails to improve overall customer experience

Oklahoma City, Oklahoma Area

• Supported the operational needs of all Love's Express credit accounts to generate dependable clientele. Special focus Hispanic/Latino/Latinx consumer segment
• Answered incoming calls addressing customer inquiries, solving problems and providing account information
• Implemented initiatives to reduce cost by coordinating work between multiple departments
• Designed training guides and trained over 200 customers

Oklahoma City, Oklahoma Area

• Improved communication and efficiency by providing support to different internal maintenance departments
• Created detailed expense reports and requests for capital expenditures
• Maintained internal accounts, monthly reports, cost analysis
• Processed and controlled Facilities Maintenance invoices and statements
• Handled incoming calls from vendors to address account payable inquiries

Atlanta, GA

• Planned scheduling of field engineers according to customer needs
• Monitored field engineers activities in order to ensure customer satisfaction
• Maintained in-house management information system updated to provide real-time status of field engineers’ activities
• Reacted to customer requests and resolved escalated customer issues

Master Of Business Administration, Operations And Technology Management Concentration

Activities and Societies: Delta Mu Delta (Business Honor Society)

Bachelor' Of Business Administration, Marketing, Cum Laude