Maria Mänttäri Email & Phone Number

Sastamala, Pirkanmaa, Finland

In my current job, I get to expand my new learnings from BBA studies. My tasks includes e.g: - assisting in external and group reporting - coordinating with and preparing reports for CFO- internal reporting- assisting with management of accounting, auditing and budgeting - working to reconcile accounting inaccuracies or imbalances- participation in the payment transaction process- ar & ap management

Tampere, Pirkanmaa, Finland

In this role, I supported the organization's various functions in managing and developing the customer experience, systems and processes. I was also responsible for customer communicationquality assurance and production. My biggest achievement in this role was expanding the cooperation of the external customer service partnership at short notice. The project included e.g contract negotiations, organizing trainings, preparing instructional materials and Microsoft Dynamics 365 CRM… Show more In this role, I supported the organization's various functions in managing and developing the customer experience, systems and processes. I was also responsible for customer communicationquality assurance and production. My biggest achievement in this role was expanding the cooperation of the external customer service partnership at short notice. The project included e.g contract negotiations, organizing trainings, preparing instructional materials and Microsoft Dynamics 365 CRM customization and management. Show less

Helsinki, Uusimaa, Finland

(As a result of company’s change negotiations this position was discontinued in the end of 2022.)I was in charge of he entirety of the customer service function in Bonava Finland and reported to the management team. My job in a nutshell: - Coordination of processes, operational activities, development and resourcing- Systems, functions, service channels and metrics development- Effectiveness and quality of customer experience in accordance with agreed business and strategic… Show more (As a result of company’s change negotiations this position was discontinued in the end of 2022.)I was in charge of he entirety of the customer service function in Bonava Finland and reported to the management team. My job in a nutshell: - Coordination of processes, operational activities, development and resourcing- Systems, functions, service channels and metrics development- Effectiveness and quality of customer experience in accordance with agreed business and strategic KPI's- Managerial duties for a competent team of 10+ people by means of coaching management- Managing partnerships and customer relations- Internal co-operation with different departments and group level functions- Representing the Finnish customer service function in Group's development projects - Budgeting and other administrative duties related to the position, My achievements in this role include digitizing the customer's path, improving service request processing times by 20 percent and launching and training a new customer service channel. Show less

Helsinki, Southern Finland, Finland

I worked as a customer service team leader in the internal service center of customer service function. Me and my team (5+ people) was responsible for the first service interface of internal and external customers. such as: - handling calls to customer service and switchboard- handling e-mails- organizing events- organizing goods transport.In my role, I was responsible for the development of the above-mentioned functions, resourcing, guiding the daily operations… Show more I worked as a customer service team leader in the internal service center of customer service function. Me and my team (5+ people) was responsible for the first service interface of internal and external customers. such as: - handling calls to customer service and switchboard- handling e-mails- organizing events- organizing goods transport.In my role, I was responsible for the development of the above-mentioned functions, resourcing, guiding the daily operations, recruitment and orientation. In addition to this, I also covered our customer service manager's duties e.g resourcing, holding weekly meetings and supporting the customer service team in daily matters. I also actively participated in the development and implementation of customer service processes as well as the development and training of different systems and customer service channels. Show less

Helsinki, Southern Finland, Finland

As a customer service specialist I was responsible for the quality of customers' service and customer experience. Responsibilities of the job include: - managing customer relations by phone, in writing and face-to-face- claim, compensation and contract matters- management of work orders- coordination and implementation of customer events.The work also included regular project work in the organization and other internal cooperation, such as supporting other departments of… Show more As a customer service specialist I was responsible for the quality of customers' service and customer experience. Responsibilities of the job include: - managing customer relations by phone, in writing and face-to-face- claim, compensation and contract matters- management of work orders- coordination and implementation of customer events.The work also included regular project work in the organization and other internal cooperation, such as supporting other departments of the organisation in ensuring quality. Cooperation with external stakeholders and partners, such as property managers and contractors, was also a big part of the work. In addition to the tasks mentioned above, the work included quality-related tasks such as measuring customer satisfaction; NPS calls, guiding customers and additional sales of decoration choices. Show less

Helsinki Area, Finland

- Sales- Marketing (B2C & B2B)- Quality management- Customer service management - Project management- Invoicing - Development (incl. Sales software development) 2014 - March 2017 when working as a Sales and Events Consultant my tasks also included:- Event planning - Event management - Event implementation

Helsinki, Southern Finland, Finland

Helsinki Area, Finland

The Pullman Bar & Lounge, Ooster, Minuuttibaari- Sales- Responsible of customer service in the shift - Quality management- Staff optimization & shift planning - Monthly inventory- Orders- Cash settlements- Administration work

Helsinki Area, Finland

The Pullman Bar & Lounge, Ooster, Minuuttibaari, Train restaurant services- Sales- Customer service - Waitressing- Cashier- Administration work

Thailand, Turkey, Greece

- Sales - Customer service- Tour guiding- Administration work

Hämeenlinna, Finland

- Sales- Customer service - Room reservations and assignment- Administrative Duties- Host for conference and meeting facilities- Lobby bar

Hämeenlinna, Finland

- Sales- Customer service - Room reservations and assignment- Administrative Duties- Lobby bar

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Master Of Hospitality Management, Service Management Of Digital Era

Bachelor Of Hospitality Management

Hospitality and Tourism Management

Perusopinnot, Kasvatustieteet (Aikuis- Ja Yleis)

Associate’S Degree, Vocational High School And Secondary Business/Vocational-Industrial/Occupational Diploma Program

High School