• Enforced adherence to Scrum framework across multiple teams by leading the transformation effort• Cultivated ongoing Agile education and team growth by hands on coaching• Executed strategic roadmaps and initiatives by directing project teams of varying size • Conducted strategic visioning sessions as Product Manager to determine 5 year roadmap concentrated on business growth and a reduction in business/technology inefficiencies• Implemented all regulatory changes by orchestrating stories and identifying dependencies impacting multiple Agile teams and Fidelity business units• Evaluated and monitored project deliverables, report on progress, and escalate concerns appropriately with proposed actions / next steps• Cultivated strong relationships with subject matter experts, technology leads and key stakeholders to ensure project deliverables are attained

• Implemented the Rx Consultation feature designed to reduce pharmacy staff inefficiencies and maximize customer knowledge• Managed and developed 6 Sr. Business Analysts by providing project guidance, coaching and training • Improved business processes used to gather and document requirements resulting in decreased project timelines and a reduction in technical re-work • Conducted initial analysis of in-store pharmacy inventory practices and business processes focused on reducing excess inventory and reducing unrecoverable pharmaceutical expense• Earned the departments highest manager rating as obtained via HR employee surveys

• Pioneered the strategic move of MinuteClinic Corporate HR and Payroll team from MN to RI • Day to day manager of the MinuteClinic HR/Payroll Operations group • Implemented Health and Welfare benefit changes in response to the 2010 Patient Protection and Affordable Care Act• Managed the 401k service provider change from IBM to Aon Hewitt resulting in improved associate experience

• Created and managed a repeatable service recovery process utilized by a 7 person directly managed team• Partnered with the product group to implement the CA529 plan by establishing plan rules, ensuring alignment to CA laws, managing the conversion of funds and coordinating business processes and training content• Directed a 50+ project team through a multi-year, multi-million dollar service recovery by overseeing the delivery of all tasks

• Established a PMO office responsible for the implementation of multiple product lines for high profile clients• Aligned 10-15 entry level to senior level Project Mangers by overseeing individual implementations and ensuring consistency in Project Management approaches during implementations • Utilized business knowledge and creative problem solving to remove impediments and blockers

• Managed a team of 10 Project Managers focused on onboarding clients who purchase more than one product (DC, DB, H&W or Payroll) while also individually managing the most high profile client implementations. • Managed a team of cross functional Project Managers responsible for documenting individual business unit data conversion approaches and developing a future state methodology that would present a “One-Fidelity” view to our clients resulting in a 75% increased client satisfaction. • Avoided negative downstream impacts of poor data conversions by providing consistent, high quality, fit for use data methodology materials while ensuring the content was integrated with the overall methodology structure.• Primary point of contact and Project Manager for onboarding and implementation of high profile clients such as Verizon, Ford, Shell Oil, and BP.• Created the business SCF group by partnering with the management team to understand the need to establish a business team to manage cross practice implementations then established an ongoing business process by partnering with the technical resources.• Managed 10-15 entry level to senior level Project Mangers by overseeing individual implementations, and ensuring consistency in project management approaches during implementations resulting in a reduction in audit concerns. • Utilized business knowledge and creative problem solving to remove impediments and blockers for issues that the project team could not resolve.

• Project Manager responsible for the successful conversion of HR, Benefit and Payroll systems to PeopleSoft• Supervised 15 multi-located HR consulting staff consisting of Project Managers, Business Analysts, and Technical associates• Partnered with the PeopleSoft Finance lead to ensure consistency in implementation models across the various products supported by the company

• Performed various roles within the Human Resources organization including: • Operations Manager for 16 associates responsible for the system setup and maintenance of all employees related to new hire setup, processing bi-weekly payroll for 40k employees, managing annual enrollment activities, and FSA/ Tuition Reimbursement• Subject matter expert for the conversion of the HR, Benefits and Payroll system from Genesys to PeopleSoft• Benefits and 401k Analyst