Global PMO of the new sellers onboarding activity (OB).- Support the Global Onboarding Lead,- Identify Metrics/KPIs & Design dashboards to govern and rate the OB success, (E.g.: Yearly % of Trained hires enrolled in OB activity, % of Trained hires in Due Time according to hires' profile, NPS of OB classes, Completion progress of pre/post work),- Educate the GS L&D teams on the OB dashboards,- Design & sustain business rules to automatically enroll hires in their respective Onboarding Journey,- Escalation POC on OB tools and KPIs issues,- Lead global projects: Creation of the sellers Global Coaching tool "SalesU Grow", Automate emails sending to sellers.

5 500 Global / 1 800 (EMEA & Emerging) Field Engineers (FE) Partners- Drive the yearly Global FE NPS Survey -> Move from 54% to 57% in 2 years,- Collaborate with Global Technical Support to decrease repairs repeats, (E.g.: Standardize the Global TS Notes to FE)- Lead EMEA & Emerging FE Upskilling Programs.

- Core team that optimized the Global Certification Paths & Tools for Outsourced Field Engineers,- Devise Proactive Certifications Model for 1 600 EMEA Outsourced Field engineers,- Empower Outsourced Field Engineers on New Products Introduction,- Drive EMEA certifications KPI -> move from 89% to 98.5% - BOB WW.

Countries : Spain, Italy, Portugal, Greece, France and Republic of South AfricaPartners: Unisys, Getronics, NCR, Metrolico/T-System, Tecnocom, Agile, CPIAverage of yearly repairs : 36 000 / Average of yearly Partners invoices: 3 300K€- Responsible for managing SER Field Partners for fixing products within customers,- Subdivide Dell strategy into Partners' objectives,- Develop & Execute territorial plans of Field Partners in SER countries,- Maximize revenue opportunities -> Decrease yearly SER Partners costs by 9% (yearly 297 K€),- Drive Partners Performances -> Move Customer Experience/VOC from 91% to 98.6%,- Standardize Client Processes and Build the Manual of Procedures for EMEA Partners.

SER: France, Spain, Italy, Portugal, Greece and Republic of South Africa- Govern the SER Enterprise Customer Services KPIs between after-sales players (EMEA Enterprise Command Center (ECC), SER Technical Support, SER Field Delivery, SER Partners, Logistics),- Core team member that implemented the EMEA ECC in Ireland,- Create the EMEA Enterprise NBD & 4Hrs Onsite repairs Processes for the EMEA ECC.

SER : France, Spain, Italy, Greece, Portugal, Switzerland and Republic of South AfricaPartners : Unisys, Getronics, IBM, Tecnocom, CPI, Metrolico, WWTS- Set up After-Sales Services in SER, (E.g.: Implement Customers Services in Greece & Portugal, Keep your HardDrive, 5 Business Days, EMC B&F activity)- Onboard-Offboards Field Partners in SER (E.g.: IBM, Tecnocom, WWTS),- Design the SER Partners Billing tool used by Dell local teams & Validate SER Partners invoices before payment,- Responsible for driving After-Sales KPIs : Customer Experience, On Time Fist Time Fix (OTFTF), Open Calls Backlog.

'Apogée' - software used by French Universities - manages students registration till diploma field.I lead the domains from Examinations management to Diploma.Partners: Sopra, Steria- Train and Manage the partners on the Methodology / Tools transfer working on my domains,- Identify the required software changes & Write specifications of my domains for partners,- Conduct seminars with end-users,- Control quality & compliance with delivery deadlines.

Design solutions for different services of the 2 companies.- Create Sales management software,- Marketing contest tracking tool,- Paid leave management