Maria Martinez, Msba Email & Phone Number

Southbridge, Massachusetts, United States

• Collaborate with Bank Stakeholders to perform business analysis of their requirements and support the generation of documents and/or reports to address requirements.
• Utilize existing data models and frameworks to coincide with the development and design of reports.
• Create and maintain documentation including requirements, design, and user manuals.
• Develop competency in understanding the data architectures, data flows and hierarchy of the distinct systems and their interconnections and relationships to support designing and developing reports, extractions, and.
• Participate in various team projects with outside department managers and staff to provide data specific assistance to achieve bank objectives.
• Complete all yearly compliance training and testing and complies with bank, Federal and State Regulations. Adheres to departmental and bank wide service standards.

Spencer, Massachusetts

• Generation of business through internet leads.
• Access Web based software’s (e.g., DocuSign e-signature, CoreLogic, ImageFlow XDoc, Blend, Finastra Mortgagebot).
• Accountable for interactive excel spreadsheet tracking construction projects in real time.
• Heavy telephone intake, obtaining client data, personal identification, and income documentation to manage pipeline.
• Builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals.
• Monitor, track, troubleshoot, and resolve problematic issues to ensure accuracy and completeness of customer accounts.

Spencer, Massachusetts, United States

• Comprehension of state and federal lending regulations.
• Developed onboarding policies and technology procedures for the operations department.
• Interacted with Attorneys, Loan Officers, and third-party vendors/ clients for services such as appraisal, title work, flood certifications along with IRS documentation.
• Backed management and cross-functional teams with administrative responsibilities to manage daily operation reports.
• Track loan status with crystal reports to verify debt payment qualifications upon consideration of assets, income, and credit history.
• Comprehension of secondary market (FreddieMac/ Fannie Mae) underwriting requirements.

• Developed onboarding policies and procedures for the lending operations department.
• Supported management and cross- functional teams with administrative responsibilities to manage daily operations efficiently and effectively.
• Provided quality customer service by answering questions for external and internal customers.
• Communicated effectively and professionally with applications/ borrowers, realtors, builders and third party- vendors.
• Oversaw Crystal reports and communicated with department needs.
• Performed follow up work as needed to achieve missing documents for auditing purposes.

• Maximized productivity and generated sales leads.
• Understanding of UDAAP, REG CC, D, E,J, and BSA.
• Assisted with monthly audits and balanced cash drawers and ATM.
• Serviced customer issues through phone correspondence, email and in -person, by reviewing statements, daily transactions and incoming/ outgoing cash-flow.
• Worked with the management team to stay updated on product knowledge and informed of any changes in company polices.
• Trained and assisted employees with new on boarding procedures

• Oversaw Crystal Reports to ensure efficiency in department.
• Sorted all papers alphabetically and according to content, dates, significance.
• Answered phone calls and emails regarding documentation organization.
• Developed an efficient filing system to make updating and retrieving files easier.
• Researched loan folders for internal and external Auditors.

Masters, Data Analytics, Honors

Enterprise Data Management, Presentation and Visualization of Data, Predictive Analytics, and Optimization and Risk Assessment.

Bachelor'S Degree, Business Administration And Management, General, Honors

Associates Degree, Business Administration, High Honors

Activities and Societies: Psi Beta National Honor Society

High School Diploma