Maria Mascote Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

De Kalb, Illinois, United States

∙ Handle all cash and deposits, in collaboration with a team of three others, ensuring proper documentation of money∙ Positively interact with guests at point-of-sale transaction building customer loyalty and enhancing guest experience ∙ Utilize creative problem-solving skills to resolve guest complaints

Chicago, Illinois, United States

∙ Collaborated on a team of nine interns to manage summer housing check-ins for over 1,700 residents∙ Facilitated communication between prospective residents and upper management to expedite leasing process∙ Assisted residents with room requests and fielded prospected resident calls and requests ensuring customer satisfaction ∙ Inspected 600+ units prior to move-in for quality control and assessed property damage

Rockford, Illinois, United States

∙ Collaborated with entire CVB and various community groups to produce Stroll on State, held annually on the Saturday after Thanksgiving as the Rockford region’s kick-off to the holiday season, hosting over 62,000 attendees throughout the day ∙ Selected parade participants, coordinated their placements and arrival time, wrote parade script utilized for local news channel during their live broadcast, finalized hotel block for balloon vendor, and organized groups to volunteer to balloon handle∙ Coordinated stage production for Spanish tree lighting and attended to performers’ needs before + after performances∙ Conducted media interviews in Spanish to help promote Stroll on State with the Rockford-area Latino community

Rockford, Illinois, United States

∙ Planned pop-up events, fundraisers, and block parties for up to 75 attendees ∙ Attended to the needs of artists and provided logistical support as they worked on murals and sculptures for the Cre8iv Art Initiative ∙ Translated documents from English to Spanish and facilitated Spanish speaking community members’ communication with the RACVB ∙ Organized inventory needed for Sales and Servicing and managed counts in CRM ∙ Collaborated with marketing team to write blogs and social media posts to create excitement and inform public of attractions and events in Rockford

De Kalb, Illinois, United States

∙ Communicated with customers daily by taking phone calls, scheduling appointments, sending payment reminders, and greeting walk-ins∙ Improved paperless system to track customer files in a cloud-based system∙ Translated documents from English to Spanish∙ Facilitated conversations between Spanish speaking clientele and agents to overcome language barriers and improve client-agent relations∙ Managed the planning and execution of networking and promotional events for agency for 30+ attendees