• Evaluation of Capstone Assignments in the areas of Cybersecurity, IT Management, Data Analytics, and Computer Science for WGU's College of Information Technology, evaluating a wide range of capstone projects from network infrastructure upgrades to SIEM implementations, along with Cybersecurity solution presentations. • An Evaluator is a subject-matter expert and professional individual contributor with level knowledge within associated specialization/discipline. Evaluators apply their own subject matter expertise and experience utilizing a rubric created by program and assessment development faculty and applied consistent with WGU, Evaluation Department and team policies and procedures. The Evaluator crafts personalized, robust feedback to support accurate scoring of student responses and in furtherance of student progress. Work plans and schedules for Evaluators are broadly defined and require the Evaluator to develop specific work plans and schedules to provide accurate and fair evaluations, with helpful (robust & personalized) feedback. • Evaluators cooperate within and between teams to meet the department's commitment to students for a quick evaluation as defined by university leadership. An Evaluator may be asked to contribute to the development of functional and organizational content, practices and objectives to achieve goals in creative and effective ways.

• Evaluation of Capstone Assignments in the areas of Cybersecurity, IT Management for WGU's College of Information Technology, evaluating a wide range of capstone projects from network infrastructure upgrades to SIEM implementations, along with Cybersecurity solution presentations. • An Evaluator is a subject-matter expert and professional individual contributor with level knowledge within associated specialization/discipline. Evaluators apply their own subject matter expertise and experience utilizing a rubric created by program and assessment development faculty and applied consistent with WGU, Evaluation Department and team policies and procedures. The Evaluator crafts personalized, robust feedback to support accurate scoring of student responses and in furtherance of student progress. Work plans and schedules for Evaluators are broadly defined and require the Evaluator to develop specific work plans and schedules to provide accurate and fair evaluations, with helpful (robust & personalized) feedback. • Evaluators cooperate within and between teams to meet the department's commitment to students for a quick evaluation as defined by university leadership. An Evaluator may be asked to contribute to the development of functional and organizational content, practices and objectives to achieve goals in creative and effective ways.

• Work with all business lines to provide Technology Consulting services, including but not limited to; application and product roadmap planning, new project identification, application rationalization analysis, and ensuring a thorough understanding of business line strategies and how the business runs. • Acts as the primary contact to ensure successful liaison and brokering occurs between all business lines and the appropriate technology areas. Serve as an escalation point for major issues, new demands, and overall IT needs.• Lead alignment with Application Services and Application Development IT groups on work efforts and orchestrate hand-offs. Lead design discussions through sizing and estimation.• Ensure Application Portfolio Management activities and decisions are based on strategic LOB objectives, technology strategies, and patterns that deliver consistency and optimized business results.• Anticipate changes within the company and the financial/technology industry, formulate strategic direction, develop business plans and provide recommendations to Executive Management for any changes needed. These should focus on the overall strategic objectives of the company as defined by Executive Management.• Communicate and provide information by relevant methods across business units to maintain effective working relationships between business units and IT. This will include reviewing/assessing technology requests and negotiating and prioritizing requests based on ROI.• Mentor, coach, and develop colleagues across multiple locations according to company policies and employment laws. Ensures relevant company-wide procedures are followed. • Plan, forecast, set objectives, and determine the course of action that effectively deploys the department's resources (human, technology, and financial) to attain objectives, including managing and controlling departmental expenditures within agreed budgets.

• Adjunct Professor for Business Administration: - Graduate: Global Health - Undergraduate: Qualitative and Quantitative analysis in business-Undergraduate: Business Ethics for Leaders• Instruct ~25 students over the course of 6 weeks.• Attained consistent 98% referral rate for other students still requiring this course to gain diploma.• Nominated and awarded Teaching Excellence Award in 2013, 2014, 2015, and 2016.• Utilized various methods, including exams, quizzes and assignments to assess student comprehension and monitored student performance using automated reporting system.• Utilized innovative methods of instruction, including video, interactive class activities and discussions to present course material.• Educated students enrolled in classes and taught students the art of sermon delivery and systemic, fact-based presentation delivery.• Integrated technology into classroom instruction including video and online learning platforms.

Miramar Recovery Treatment Center is an exclusive drug and alcohol rehab, specializing in substance abuse and dual diagnosis treatment. Successful healing happens every day in our renowned drug rehab facility.With proven customized and individualized treatment, our patients move beyond the shackles of drug and alcohol addiction to become healthy, happy people. Lasting healing is provided in our private, luxurious residential facilities, where individualized and customized treatment is our focus.

Behavioral Health Acquisitions Our mission is to build the finest conglomerate of Behavioral Healthcare and Addiction Recovery Practices in the United States, providing the highest standards of care in a professional, ethical, and safe environment.MacArthur's current portfolio includes Miramar Recovery, comprised of four locations in Corona Del Mar, Costa Mesa, and Laguna Beach, CA. We are actively seeking additional acquisition opportunities.As an independent sponsor using a proven strategy for rapid external growth, we seek to vertically and horizontally integrate our acquired portfolio companies by introducing and scaling dozens of operational improvements. The Result: Dramatically healing the lives of thousands who depend on these behavioral healthcare clinics, and combating the devastating impact of substance abuse and addiction. We save lives, relieve human suffering, and serve a growing public need.Through standardization of care along with major improvements in business infrastructure, we will be a dominant force in behavioral healthcare, with plans to IPO or exit favorably in late 2023.

- Manage and oversee a team responsible for daily cash posting within the Hospital and Medical Group revenue operations of an assigned Patient Business Services (PBS) location. -Review cash posting trends and make recommendations for resolution of issues and findings from Cash Posting Supervisor(s), and report findings to the Director Cash Application and Customer Service and other PBS leadership. -Participate with peers and the Director Cash Application and Customer Service in the redesign of cash posting processes and systems to improve services, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes. -Manage continuous quality improvement initiatives across the cash posting team and other departments within the PBS to streamline processes. -Communicate and work with patients/guarantors, physicians, physician office personnel, colleagues, 3rd party payer review personnel, and others to expedite revenue cycle processes to avoid negative financial and/or customer service impact on the servicing provider

• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.• Coordinated leadership workshops to educate team members on best practices to optimize productivity.• Studied latest trends to add new merchandise to product lineup, improving sales revenues $500K annually.• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.• Implemented business strategies by executing lean principles, increasing revenue and effectively targeting new markets.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency• Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Discovered areas of improvement by generating monthly operational and sales reports.

• Managed projects to define scope, stay on time, and monitor controls. • Cybersecurity controls through Incident Response Plans, Patch Management lifecycle, antivirus solutions, perimeter defense, mobile device management, multifactor authentication, strict access controls, and data encryption. • Researched new technologies and chose the best options for company priorities and cost-effectiveness.• Increased business profits 35% by streamlining processes and trimming unnecessary positions.Project Managemento Collaboration with stakeholders to ensure the needs of the organization were met. o Project scoping: identifying areas of scope creep, coordinating end-users and developers to meet senior leadership expectations within the confines of a strict budget.o A critical member of the Strategy staff to ensure the organization continued to remain agile and dynamic in the nursing home market. o IT strategic planning: Understanding the needs of the organization to prioritize projectso Collaborate and manage communication throughout projects with developers, programmers, senior leadership, project owners, managers, and team members. o Weekly communication to the company leadership regarding any barriers to going live, troubleshooting concerns, and risk mitigation. o Consistent analysis of project status and resources for reporting to leadership and colleagues. o Implemented systematic process for implementing upgrades and new software using the waterfall methodology. o Assignment of resources to projects, including the hiring of vendors, consultants, project managers, developers, programmers, and support staff. o Served as the PMO lead for the organization for the duration of employment. o Coached and mentored IT staff, programmers, developers, and end-users throughout projects to ensure the morale remained high within the organization. o Developed best practices in relation to projects and information technology, as well as cybersecurity.

• Communicate frequently with providers to instruct them on policies, procedures, and contracts.• Primary point of contact for staffing, customer service, internal, and external communication obstacles.• Applied Six Sigma and Lean principles in constructing new process to minimize downtime and achieved 50% reduction in operational costs across numerous departments, including revenue cycle.• Reduced claim bill times from 5 business days to 24-48 hours on a consistent basis.• Increased cash flow 78% by introduction and streamlining of Electronic Funds Transfer.• Decreased claim denial rate by 71% by utilizing technology and process analyses utilizing LEAN principles.• Evaluated clearinghouses to find the most reliable and affordable database and managed the change to lead the organization to a 35% savings in claim submission costs.• Through detailed processes, reduced contractual adjustments by 28% allowing for a cleaner statement of revenues and receivables.• Reduced receivables over 120 days to 12% from a previous 35%.• Reduced credit balances in receivables from 45% to 3% by instituting proper overpayment processes resulting in cleaner receivables.• Increased productivity to 83% by instituting standard KPI's into the revenue cycle process; previous productivity rate 49%.• Decreased accounts receivable cycle from 110 to 45 days surpassing industry-standard of 60-day cycle.• Increased success rate of medical appeals by 98.6% that ensured consistent compliance with contract requirements.