Maintain contracts and maintenance agreements for the department | Create reports and documentation for IT Management meetings and various other meetings | Maintain Department calendar for vacations, training and other scheduled time away from the department | Answer Department phone calls and schedule meetings for the IT Managers | Arrange travel for department members engaged in business trips | Implement special projects requested by Information Technology Management | Support the Director of Information Technology | Assist with bill processing, invoicing and budget planning | Assist with the ordering of hardware, software, and department supplies

Provided excellent customer service while Interacting with the clients to provide and process information in response to inquiries, concerns, and requests about products and services | Delivered service and support to end-users with high degree of attentiveness and diplomacy, using and operating automated call distribution phone software, via remote connection or over the Internet | Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms | Diagnosed and resolved technical software issues | Followed standard processes and procedures preparing and dispensing routine correspondence | Accurately processed and recorded call transactions using a computer and designated tracking software | Retained information through relay services from hearing impaired clients and recorded the details | Identified and escalated priority issues to meet the deadlines of the cases | Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business | Handled the school’s operating system on switchboard while receiving a high volume of calls

Performed secretarial and administrative duties while corresponding and assisting insurance agents and customers in a fast paced environment | Provided information based on client’s questions and requests | Managed monthly payments | Handled office phones and operated a variety of office machines | Organized office records and files, created a new filing system, maintaining electronic and paper files, tracking deadlines | Managed calendars and scheduled meetings | Authorized to read confidential documents, including forms, e-mails, and postal mail sent to the insurance agents; preparing correspondence ensuring inquiries receive a timely response | Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies