Digital Healthcare & Benefits Technology and Operations Leader with experience in all facets of the industry, including work in digital health, electronic medical records, insurance companies, management consulting firms, hospital systems, software vendors, and third-party administrators (TPAs). I have demonstrated success leading customer-focused projects and product development. My special talent is the ability to share, develop strategy, and gain buy-in of internal and customer executives and stakeholders in cross-functional teams, delivering on strategic projects and product upgrades. My extensive understanding of healthcare and benefit data sets is the foundation of all my business experience. Successes include:✅ CUSTOMER ENGAGEMENT: Met with client CEOs, COOs, and Head of Human Resources to understand user needs, solicit comments and thoughts about new features, and evaluate state of the market. Collaborated with Sales/Pre-Sales to respond to RFPs and led sales presentations for strategic proposals instrumental in winning 20+ $Multi-Million client contracts.✅ STRATEGIC PARTNERSHIPS / BUSINESS DEVELOPMENT: Managed strategic partnerships. Identified potential partners and conducted negotiations. Increased partnership revenue 10% in 3 years.✅ VENDOR MANAGEMENT / EXECUTIVE SPONSOR: Executive sponsor for 3 offshore vendor teams with 200+ team members. Continuous refinement of in-house versus outsourced team makeup✅ PRODUCT DEVELOPMENT: Conducted market and competitive analyses and partnered with Product Mgt. to identify enhancements and offerings. Drove design/rollout of product and service offerings. Within first 6 months, increased add-on business 20%.✅ PRODUCT ROADMAP: Took the lead in scoping 3-year product roadmaps and new feature offerings. Increased average YoY product functionality 5% driving average annual increase in add-on revenue to existing client base of 15%.✅ CLIENT ENGAGEMENT & IMPLEMENTATIONS: Led 20 multi-year implementations of flagship product, and refined/improved software implementation. Led creation of new methodologies, checklists, and requirements documents moving on-time delivery from 50% to 80%.✅ INDUSTRY LEADERSHIP: As Subject Matter Expert (SME), acted as company liaison to industry groups including HL7 (Health Level 7) and WEDI (Workgroup for Electronic Data Interchange).✅ ACADEMIC LEADERSHIP & QUALIFICATIONS: - Awarded ScM in Health Policy & Management from Harvard T.H. Chan School of Public Health - Adjunct Professor Clinical Informatics, New York University College of Nursing, since 2011