Maria Mcfarlane Email & Phone Number

Miami, Florida, United States

Strategic and supportive customer partner focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.• Trusted adviser relationship that works to ensure customer’s overall satisfaction with our services• Retain and grow business by anticipating customer needs and providing a high level of customer services• Liaison between product management and the customer with a focus on communicating the Cyxtera roadmap• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations• Prioritize and drive resolution on escalated customer issues• Leverage customer relationships as needed for prospect references

Miami, Florida, United States

* Customer Relationship Management* Post Sales Tactical Issue Resolution and Escalations* Customer Onboarding and Training* Identify Trends and Drive Corrective Action to improve Customer Satisfaction* Participate in Customer Business Review * Monitor and Reduce Churn Risk

Miami, Fl

Product Line Manager for Data Center Services (Colocation, Cloud and Security Services), IoT, Big Data for the Verizon Partner Solutions (Wholesale).• Drove profitable revenue growth and retention while minimizing churn for Strategic Products and Core Services.• Built business case strategies to launch reseller products (Smart Cities, Smart Meter, Shareable and Wearable IoT technologies).• Supported launch of new products to enable VPS to complete more effectively in the marketplace and drive strategic growth.• Drove Colocation incremental growth by supporting XO Integration and leveraging fiber and services.• Provided current and accurate information for internal and customer use of company website.

Miami, Fl

Responsible for revenue growth, retention and customer service using expertise in business development, strategic market planning and contract negotiations for commercial and 25 major wholesale accounts (i.e. Digicel, Verizon Wireless, Telmex, Sprint, Orange, Deutsche Telekom…).• Utilized effective sales techniques to consistently meet and exceed sales goals by 110%.• Managed global accounts by prospecting customers including expansion throughout facilities worldwide.• Met and exceeded goals and deadlines by developing and managing a robust network of channel partners and distribution networks within assigned territory.• Collaborated with key internal teams to develop RFP responses for complex data center, cloud and managed hosting projects globally. • Negotiated and closed strategic business including the initial White Label with top global carrier.• Increased customer advocacy ratings and overall customer value expectations.

Miami/Fort Lauderdale Area

Provided customer orientation, up-selling support, resolved customer issues, serviced requests, supplied product information, pricing, quotes and timelines.• Pre-provisioned including scope, customer requirements and facilities coordination to ensure provisioning of a fully functional site to enable customers to install equipment, circuits and/or services.• Communicated project status and customer managed expectations.• Coordinated information on Billing and billable items and resolved invoice disputes while maintaining and/or increasing a customer’s billed revenue.

• Developed policies and procedures to facilitate the sales function through automation of requirements.• Generated, analyzed and presented reports to Sales Management in order to ensure that the proper metrics are being fulfilled.• Created and maintained sales performance documentation including commissions and sheets.• Conducted extensive research on the Internet, analyzed information, identified online solutions and reported results to project leaders and senior management.• Managed promotion, publicity campaigns and managed company website.• Organized and conducted trade show presentations, promotional events and seminars.• Directed production and distribution of collaterals such as brochures and promotional material to customers.

• Reviewed, redlined and negotiated terms and conditions of agreements.• Maintained a database of all contract terms and conditions.• Administration of Contracts (i.e. ensure accuracy of annual incremental expenses).• Generated credit reports pertaining to potential customers to determine the feasibility of developing a business relationship.

Mba, Business Administration

Bba, International Business & Marketing