Maria Mcgrath Email & Phone Number

Manahawkin, New Jersey, United States

Columbia, SC, US

• Engage with local businesses to enhance employee benefits programs, focusing on retention and recruitment through comprehensive supplemental offerings. Tailor benefit solutions for small to mid-sized companies, ranging.
• Expanded employee benefits offerings for over 30 businesses, directly contributing to improved employee satisfaction and retention.
• Conducted in-depth consultations to recommend appropriate life and health insurance products, maximizing value for both employers and the workforce.
• Successfully onboarded 15 new companies within a single quarter, surpassing targets for growth in client base.
• Developed and delivered customized benefits presentations, leading to a 40% increase in employee participation in supplemental plans.

• Lead cross-departmental project teams for the Mobile Health Portfolio (20 projects) including to EMS, Patient Transfer Center, Division Wide Projects and Training Center. Projects are tracked from inception to.
• Streamlined project tracking, achieving on-time delivery for a portfolio of 20 projects within the Mobile Health division.
• Enhanced cross-functional communication by developing and implementing standardized procedures and training materials.
• Optimized equipment utilization by establishing an effective asset tracking system and promptly addressing maintenance needs.

• Provided comprehensive technical support and training for physicians, ensuring effective resolution of issues with healthcare applications such as TigerConnect, Epic, and Cerner. Managed helpdesk operations, overseeing.
• Streamlined user administration processes, reducing response time for helpdesk requests and improving overall system uptime.
• Developed and delivered targeted training modules for healthcare staff, enhancing user competency and adoption of new technologies.
• Optimized telecom and software troubleshooting protocols, resulting in a 30% decrease in recurrent technical issues.
• Implemented a feedback mechanism to capture physician satisfaction, contributing to continuous improvement of IT support services.
• Facilitated cross-functional team collaboration, leading to more efficient problem-solving and higher customer satisfaction rates.

West Orange, New Jersey, US

• Directed the implementation of WIN10 and coordinated the phase-out of WIN7 within a healthcare organization. Supervised a team of four in rolling out new PCs. Oversaw the inventory and tracking of WIN10 PCs and the.
• Resolved deployment issues in cooperation with diverse hospital staff.

Dallas, TX, US

Dallas, TX, US

• AT&T, Middletown, NJ 2013 - 2019Technical Project Manager - Product Development Established the PM Consortium to foster collaboration among Project Managers, expediting time to market and reducing product defects..
• Generated $5M in revenue through the successful introduction of the D Channel Aggregator.
• Developed and delivered the Project of Record (POR) database tool for a portfolio of over 400 projects, including VOIP, Android and Apple services, improving project requirement tracking and design efficiency.
• Led significant product development initiatives, including the introduction of ISPI and IPv6 services for ISIPI Domain 2.0, achieving on-time delivery within budget constraints.
• Piloted the International Routing Consolidation project, driving network design and testing to virtualize to the cloud, resulting in reduced capital and operational expenses, minimized downtime, and enhanced IT.
• Championed the Fast Decision Process (FDP), an agile-like methodology, leading to enhanced issue resolution and ownership, with follow-up protocols ensuring continuous progress.