Engage with local businesses to enhance employee benefits programs, focusing on retention and recruitment through comprehensive supplemental offerings. Tailor benefit solutions for small to mid-sized companies, ranging from 5 to 200 employees, ensuring alignment with their unique needs. Facilitate educational sessions for employees to promote understanding and utilization of new benefits. Serve as a liaison between businesses and insurance providers, streamlining the enrollment process and ensuring a smooth implementation of services.● Expanded employee benefits offerings for over 30 businesses, directly contributing to improved employee satisfaction and retention.● Conducted in-depth consultations to recommend appropriate life and health insurance products, maximizing value for both employers and the workforce. ● Successfully onboarded 15 new companies within a single quarter, surpassing targets for growth in client base.● Developed and delivered customized benefits presentations, leading to a 40% increase in employee participation in supplemental plans.

Lead cross-departmental project teams for the Mobile Health Portfolio (20 projects) including to EMS, Patient Transfer Center, Division Wide Projects and Training Center. Projects are tracked from inception to completion maintaining budget and timelines. Directed cross-departmental teams for the Mobile Health Portfolio, encompassing 20 diverse projects such as EMS, Patient Transfer Center, and Division Wide Projects, ensuring seamless progression from inception to completion. Oversaw project lifecycle, maintaining adherence to budget and timelines. Formulated and instituted comprehensive written procedures to streamline cross-organizational work processes. Reported project statuses to senior management, escalating issues as necessary. Developed and disseminated Job Aids for essential software applications, enhancing staff proficiency. Managed the procurement process for organizational equipment, overseeing inventory from requisition to receipt. Coordinated the setup and maintenance of technical assets, ensuring operational integrity and rapid resolution of equipment issues.● Streamlined project tracking, achieving on-time delivery for a portfolio of 20 projects within the Mobile Health division.● Enhanced cross-functional communication by developing and implementing standardized procedures and training materials.● Optimized equipment utilization by establishing an effective asset tracking system and promptly addressing maintenance needs.

Provided comprehensive technical support and training for physicians, ensuring effective resolution of issues with healthcare applications such as TigerConnect, Epic, and Cerner. Managed helpdesk operations, overseeing the prompt handling of user inquiries and system issues to maintain high service standards. Collaborated with Field Service Manager and System IT&S Site Director to deliver customer-focused solutions, maintaining open lines of communication for issue prioritization and escalation. Administered user accounts, contributing to the seamless operation of essential healthcare software and mobile devices. Stayed abreast of emerging technologies and trends to enhance support services and operational efficiency.● Streamlined user administration processes, reducing response time for helpdesk requests and improving overall system uptime.● Developed and delivered targeted training modules for healthcare staff, enhancing user competency and adoption of new technologies.● Optimized telecom and software troubleshooting protocols, resulting in a 30% decrease in recurrent technical issues.● Implemented a feedback mechanism to capture physician satisfaction, contributing to continuous improvement of IT support services.● Facilitated cross-functional team collaboration, leading to more efficient problem-solving and higher customer satisfaction rates.

Directed the implementation of WIN10 and coordinated the phase-out of WIN7 within a healthcare organization. Supervised a team of four in rolling out new PCs. Oversaw the inventory and tracking of WIN10 PCs and the deployment for RWJBH.● Resolved deployment issues in cooperation with diverse hospital staff.

AT&T, Middletown, NJ 2013 - 2019Technical Project Manager - Product Development Established the PM Consortium to foster collaboration among Project Managers, expediting time to market and reducing product defects. Managed diverse cross-functional teams through UI/UX, development, QA, and product development cycles, employing JIRA to streamline processes. Negotiated with contractors and suppliers to procure necessary materials and services, ensuring project stages met company standards for process, quality, and timeliness.● Generated $5M in revenue through the successful introduction of the D Channel Aggregator.● Developed and delivered the Project of Record (POR) database tool for a portfolio of over 400 projects, including VOIP , Android and Apple services, improving project requirement tracking and design efficiency.● Led significant product development initiatives, including the introduction of ISPI and IPv6 services for ISIPI Domain 2.0, achieving on-time delivery within budget constraints. ● Piloted the International Routing Consolidation project, driving network design and testing to virtualize to the cloud, resulting in reduced capital and operational expenses, minimized downtime, and enhanced IT productivity. ● Championed the Fast Decision Process (FDP), an agile-like methodology, leading to enhanced issue resolution and ownership, with follow-up protocols ensuring continuous progress.