• Deliver comprehensive daily and ongoing technical assistance for Software as a Service (SaaS) clients utilizing the Zoho Ticketing platform, ensuring prompt resolution of technical issues and inquiries. • Facilitate the onboarding process for new clients by executing detailed software deployment plans, including system configuration, integration, and user training to ensure seamless adoption. • Partner with development teams to enhance the software system by defining requirements, proposing new features, and managing feature rollouts to meet client needs. • Monitor and support client organizations to optimize their use of the software to ensure successful implementation and ongoing usage. • Conduct thorough Quality Assurance (QA) processes by identifying, documenting, and resolving bugs, and testing new features to ensure software stability and functionality before deployment.

• Support the lead event planner by managing logistical operations for both corporate and nonprofit events, ensuring smooth execution through meticulous planning and coordination of 2-3 conferences per year. • Leverage advanced event management platforms, including Cvent, Whova, and Basecamp, to configure and optimize backend user components, streamline event workflows, and enhance attendee experiences. • Gather and analyze data on event management software solutions to inform decision-making and improve event planning processes. • Began developing comprehensive documentation of formalized processes and procedures, utilizing best practices to drive efficiency and ensure organizational consistency. • Operate autonomously on various projects with minimal supervision, utilizing remote collaboration tools and technologies to ensure timely and effective completion of tasks.

• Formulated and executed a comprehensive digital equity strategy, aligning with organizational objectives to address digital literacy gaps and increase technology access within the community. • Collaborated with the Volunteer Director to recruit, onboard, and manage 15 volunteers, optimizing their engagement in delivering IT training and support. • Conducted over 40 meetings with community partners and stakeholders to establish strategic alliances, foster collaboration, and drive the promotion of the digital equity program. • Established and maintained technical and programmatic partnerships with 6 local sites to facilitate and expand the delivery of digital literacy programs and access to IT resources.

• Acted as the project lead for CCASA's contract with the Domestic Violence Program (DVP) at the Colorado Department of Human Services. • Assisted DVP by reviewing and optimizing Standard Operating Procedure documents and other templates related to new Sexual Violence funding, ensuring alignment with organizational and funding requirements. • Designed and deployed a comprehensive 30-hour Sexual Assault Advocacy Training Initiative (SAATI) course using the Canvas Learning Management System (LMS). Managed the course from initial project strategy through to implementation, including content creation, system configuration, and user support.

• Delivered specialized training and technical support to member agencies on sexual violence (SV), intimate partner sexual violence (IPSV), and gender-based discrimination, leveraging digital tools and platforms to enhance learning and support. • Developed a Higher Education Crosswalk tool to provide a comprehensive comparison of Title IX regulations from the DeVos Department of Education, the Clery Act, and CO Senate Bill 19-007, facilitating regulatory compliance and informed decision-making. • Designed and implemented the first hybrid SAATI course by integrating synchronous (live) and asynchronous (self-paced) learning modules through the Canvas Learning Management System (LMS). Managed course content creation, system integration, and user engagement to optimize learning outcomes. • Coordinated and executed an 8-month Train the Trainer program, developing and deploying an e-learning curriculum to train 5 advocates from member agencies. Utilized online collaboration tools and learning platforms to enable effective knowledge transfer and ensure consistency in delivering a 35-hour training program for new staff and volunteers.

• Provided 24/7 on-call technical and support services for incidents involving sexual violence (SV), intimate partner sexual violence (IPSV), and gender-based discrimination. Utilized incident management systems and communication tools to ensure immediate and effective responses. • Created and advised the Student Title IX Assistance and Resource Team (START), a confidential student group. Developed and facilitated a comprehensive 36+ hour IPV and SA Crisis Training program using digital tools and platforms. • Nominated for the Jane Cauvel Cultivating Collaboration and Community-Building Award for exceptional partnership with the Athletic Department, highlighting effective use of collaborative technologies and strategies.

• Led the design and implementation of a Media Literacy Primary Prevention Program targeted at teenagers across three partner community agencies. Documented and tracked progress and ensured successful program delivery. • Generated and managed detailed monthly and quarterly activity reports using data analytics tools and reporting software to monitor program effectiveness and stakeholder engagement. • Oversaw one staff member, utilizing team collaboration tools and performance management software to facilitate workflow and ensure alignment with program goals.

• Scheduled and delivered community education programs focused on domestic violence and sexual assault. Utilized digital presentation tools and webinar platforms to enhance engagement and reach. • Developed and maintained digital resource materials and curriculum for presentations on the response to and prevention of dating violence and sexual assault. • Created and secured $276,250 in funding for a media literacy program for youth. Managed the program’s development and execution using grant management software and reporting tools.