Maria Metcalf Email & Phone Number

Vernon Hills, IL, US

London, GB

Led multi-million-dollar transformation engagements, showcasing adept management skills and providing strategi direction aligned with organizational goals. Successfully implemented a field of play framework for ServiceNow HR offerings and designed a standardized delivery methodology, significantly elevating delivery quality. Played a key role in talent.

London, GB

Tampa, Florida, US

Built the foundation of a ServiceNow implementation practice at 4th source, laying the groundwork for expansion and launching the company's professional services organization. Formulated and executed an alliance with ServiceNow Sales, product owners and customer success leaders. Championed a strengths-based culture within the practice, emphasizing.

Established a successful ServiceNow practice, expanding the portfolio and earning Elite Status with ServiceNow. Guided the growth of the ServiceNow practice, engineering a staffing and delivery model that elevated profit margins from 30% to 45%, all accomplished without resorting to an offshore or nearshore models.

Albany, New York, US

Pioneered the development of a practice strategy and sustainable growth plan for IT strategic offerings. Fostered executive client relationships and achieved a track record for consultant extensions and add-on business. Successfully diversified the HP Software implementation practice by incorporating IT Strategic Services and building a dynamic portfolio.

Blue Bell, Pennsylvania, US

Led global IT service management initiatives, overseeing strategic planning and implementation. Streamlined service management processes, reducing costly warranty work by 75%. Played a key role in developing and executing a sustainable IT service management strategy.

Blue Bell, Pennsylvania, US

Responsibilties include the Managing Quality Management organization that includes the Continuous Service Improvement Program for IT Service Management, An audit practice for ISO certifications held in North America theatre, Training Center of Excellence, and Document Management, as well as support of the SAS70 and SoX internal and external audits of the.

Cypress, Texas, US

As a member of the itSMF USA board of Directors I chaired the events committee. During my time on the board I lead the RFP process for choosing the current vendor that supports the itSMF USA annual conference. I continued to hold a position on the events committee to drive the annual conference through September of 2009

US

Managed IT service management programs, overseeing end to end program delivery. Successfully executed strategic initiatives, contributing to improved service delivery and client satisfaction. Developed and implemented IT service management best practices, enhancing overall program efficiency..