Mariam H. Email & Phone Number

Toronto, ON, CA

• Manage the process for receiving, documenting, tracking, investigating, and acting on privacy incidents or breaches concerning the organization’s privacy policies and procedures.
• Conduct privacy audits and/or investigations, as assigned, including root cause analysis exercises.
• Support privacy risk assessments and audits to support monitoring activities.
• Maintain and report on metrics to support trend analysis and provide recommendations for continuous improvement.
• Support… Show more
• Support key projects and implement mechanisms to identify, track, escalate and communicate project privacy risks.

- Established and nurtured a culture of continuous improvement with a client-first focus, elevating service for partners and clients.- Collaborated with peers to streamline business processes, enhancing Aviso's reputation as an exceptional workplace and business partner.- Provided personalized 1-on-1 coaching to Service Centre team members, fostering a.

Vaughan, Ontario, Canada

- Provided protection and investment advice for families, businesses, established entrepreneurs, and accredited investors. - Equipped our clients with the intellectual framework to make sound financial decisions and simplify their lives. - Offered Insurance (Life Insurance, Critical Illness, Final Expense, Disability, Health/Dental/Travel, Home/Auto and.

Oakville, Ontario, Canada

Assisted in coaching and training of new advisors.

Oakville, Ontario, Canada

Specialized in providing insurance solutions to protect Union members and their families.

Richmond Hill, ON

- Overhauled workforce management for enhanced staffing efficiency and call volume forecasting accuracy.- Revamped Quality Assurance Programs, setting KPI targets for team excellence in Call Centre and Operations Administration.- Demonstrated strong leadership and problem-solving skills to maintain team efficiency and productivity.- Conducted.

Toronto, Ontario, Canada

• Conducted periodic risk-based branch audit reviews and submitted comprehensive formal reports to CCO outlining major deficiencies identified and required action plan to ensure compliance.
• Assumed key responsibility in complaints analysis, investigation, follow-up, and resolution.
• Provided in-person compliance development and training support to Branch Managers (BM), Dealing Representatives (DR) and Head Office staff via sales conferences, branch meetings and one-on-one… Show more
• Provided in-person compliance development and training support to Branch Managers (BM), Dealing Representatives (DR) and Head Office staff via sales conferences, branch meetings and one-on-one interactions.
• Monitored and followed-up on escalated/suspicious trading activity of BMs and DRs.
• Reviewed registration files of new DRs to ensure suitability for submission to the relevant regulators.

• Devised and published metrics to measure organization's success in delivering world class customer service.
• Updated quality control standards and procedures to meet compliance requirements.
• Trained and regularly mentored CSRs on performance-oriented strategies and customer service techniques.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Built strong partnerships… Show more
• Built strong partnerships with sales, compliance, business distribution, and operations departments to communicate challenges and targets, streamline processes, and improve promotional strategies.

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Canadian Securities Course Certificate

Hllqp License/Certification

Bachelor'S Degree

Investment Funds In Canada Certificate

Respdac Sales Representative Proficiency Course Certificate

Respdac Branch Manager Certificate