Mariam Itawi Email & Phone Number

-Create and present weekly metrics -Ensure goals are exceeded-Find new ways to enhance host & guest experience -Handle relations between company and vendors-Train incoming employees-Coordinate maintenance in units between maintenance team and owners

Southfield, Michigan, United States

-Manage daily operations of Client Relations Team.-Handle all Deposit account transactions-Encourage customers to open Deposit accounts while easing any concerns they may have-Provide white glove support for all customers including escalations and complaints.-Prepare reports for upper management to track CRS performance and tasks.-Approve timesheets and PTO-Assist in hiring and interview process for new CRS employees.-Train all new hires-Handle call volume of… Show more -Manage daily operations of Client Relations Team.-Handle all Deposit account transactions-Encourage customers to open Deposit accounts while easing any concerns they may have-Provide white glove support for all customers including escalations and complaints.-Prepare reports for upper management to track CRS performance and tasks.-Approve timesheets and PTO-Assist in hiring and interview process for new CRS employees.-Train all new hires-Handle call volume of 100+ calls per day Show less

Farmington Hills, Michigan, United States

-Represented client (Google) at client site as a Google My Business product expert, fulfilling several different roles upon request of the client (time spent in each role in parentheses)-Recruited partners, maintained partner relations, marketed program livestreams and workshops, wrote program content, served at various Grow with Google events nationwide, and managed and analyzed Salesforce data as a Product Support Manager for Google’s Small Business Professionals team.-Provided… Show more -Represented client (Google) at client site as a Google My Business product expert, fulfilling several different roles upon request of the client (time spent in each role in parentheses)-Recruited partners, maintained partner relations, marketed program livestreams and workshops, wrote program content, served at various Grow with Google events nationwide, and managed and analyzed Salesforce data as a Product Support Manager for Google’s Small Business Professionals team.-Provided white-glove support to high-priority agencies and handled executive escalations and transfer cases for the Google My Business Agency team, helping over 2000 businesses improve their online presence while maintaining a 100% CSAT score from customer surveys (5 months) as well as 100% quality score Show less

-Conducting video consultations with small business owners in order to aid them in growing and maintaining their online presence through Google Marketing products. -Securing and maintaining accounts out in the field after informing them of our marketing outlets.-Planning out strategic routes to efficiently make use of time and address potential clients.-Google Ads Account Security-Maximizing client ROI-Building Google Ads Accounts for clients-Troubleshoot Google Ads… Show more -Conducting video consultations with small business owners in order to aid them in growing and maintaining their online presence through Google Marketing products. -Securing and maintaining accounts out in the field after informing them of our marketing outlets.-Planning out strategic routes to efficiently make use of time and address potential clients.-Google Ads Account Security-Maximizing client ROI-Building Google Ads Accounts for clients-Troubleshoot Google Ads, Google Analytics, Google My Business and Google Merchant Center issues-PPC advertising, SEO. -Represented client (Google) at client site as a Google My Business product expert, fulfilling several different roles upon request of the client Show less

Northville, Mi

-Interact with approximately 50 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.-Drive sales through upselling products based on customer's past purchases and preferences.-Assist in marketing efforts while building rapport with customers by inviting them to special store events.-Performing daily department tasks including stocking, creating merchandise displays… Show more -Interact with approximately 50 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.-Drive sales through upselling products based on customer's past purchases and preferences.-Assist in marketing efforts while building rapport with customers by inviting them to special store events.-Performing daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.-Provide comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs. Show less

Greater Detroit Area

-Manage and oversee department projects through completion and management approval-Interviewing trained and assigned positions to new hires, -Support sales in the development and implementation of programs to enhance sales-Crafted strategies that promised maximized revenues-Handle all inventory of aquatic life and product in store.

-Offered exceptional customer service to differentiate and promote the company brand.-Educated customers of numerous pet store about a variety of exclusive Natural Balance products via one-on-one interaction-Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

-Offered exceptional customer service to differentiate and promote the company brand.-Educated customers of numerous pet store about a variety of exclusive Nulo products via one-on-one interaction-Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Ensuring store was up to safety standards, managing all store shrink in order to keep it at a minimum, store walkthroughs with OSHA and the Department of Agriculture, ordering safety supplies, making store training plan for classes, keeping training area clean, keeping high rollover rate on classes, keeping refunded classes to a minimum.

Social media is the best way to get yourself heard. Put your opinion out there and it has the potential of reaching the whole world!- Business Consulting: Strategic Management, Strategic Planning, Business Development, Marketing, Management, Lean Startups, Startups- Social Media Marketing: Facebook, Linkedin, Pinterest, Instagram, Twitter, YouTube, and more- Social Media, SEO, SEM, Digital Strategy, Lead Generation, Google Analytics, Content Strategy, Viral Marketing, Google… Show more Social media is the best way to get yourself heard. Put your opinion out there and it has the potential of reaching the whole world!- Business Consulting: Strategic Management, Strategic Planning, Business Development, Marketing, Management, Lean Startups, Startups- Social Media Marketing: Facebook, Linkedin, Pinterest, Instagram, Twitter, YouTube, and more- Social Media, SEO, SEM, Digital Strategy, Lead Generation, Google Analytics, Content Strategy, Viral Marketing, Google Adwords, B2C, B2B"We develop and implement social media inbound marketing strategies to help companies and professionals create an online presence.Visit us at: www.SocialBiz.BizWe create a buzz for your biz! Show less

I deal with many customers on a daily basis, with some irate customers. I have to help with customers at the photo lab as well as help customers find items in the store. I also deal with long lines at times and have to be quick and efficient on the register.

Each shift, I had to point out three new items in the store, heightening my awareness on merchandise at the store. As well as ring up customers and make sure they left happy and continued to come back.

Bachelor'S Of Science, Journalism

Activities and Societies: Article Writer at the Eastern Echo Newspaper. Presenter at the Celebration of Student Writing 2014.

General Studies, General Studies