Doing Analysis, Map Development and Technical Support using GXS AI & Webmethods.io B2B/ Integrations

July 2010 – Present OpenTexT 36F Tower 2 RCBC Plaza Ayala Avenue corner Buendia Makati City 1299 Position: Intermediate Systems Integrator / Analyst Provides 3rd level support to Managed Services and Trading Partner integration issues across Americas region. Setup Trading Partners using GXS Trade Guide 5.0 / 5.2, GXS Enterprise System 7.5, and Document Cycle Tracking System (DCTS).Deploy maps (Base, Clone, and Change Request maps) in both PreProd and Production environments using Putty (Unix).Setup connectivity using the following protocols like FTP, AS2, VAN, HTTPs/HTTP and SFTP on the Managed Services side.Provides a report to the OpenText client via phone call (weekly meetings) with regard to the request completed or any clarification needed.Able to handle different types of document formats; ANSI X12 (850, 856, 810, 820, 204, 997), XML (Webmethod) and Flat FormatsModify expect/shell scripts as requested.Communicates with different teams internally to be able to complete the request raised by the Client.Performs end-to-end connectivity and map testing to ensure the setup is working properly before delivery (Quality Assurance).Assists production - related issues on Trading Partner setups.Involves in the implementation of Enterprise level application configurations through the use of Change Management protocols.Mentor and train associate level Technical Support Specialists.

January 14, 2008 – July 13, 2010 GXS Philippines Inc. 36F Tower 2 RCBC Plaza Ayala Avenue corner Buendia Makati City 1299 Position: Level 1 – Technical Support EngineerProvides 1st level - Technical support to GXS customers via phone and/or electronic format for various GXS products and services. Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of GXS products within the established guidelines. Delivers technical solutions to the customer within the set goals for Response Times, Resolution Times, Customer Satisfaction and First Contact Resolution etc. Monitors e-commerce applications - GXS Enterprise System and Application Integrator, communication protocols - AS2, FTP, HTTP/HTTPs, and system alerts.Participate on incident and problem escalations; communicate with clients and internal GXS team members to gather information and provide status updates about incidents and problems.