• Write and pitch press releases and media alerts effectively to secure coverage for the hotel and its restaurants in influential media outlets • Assist and oversee the coordination of local, national, and international media stays in order to achieve relevant coverage for the hotel and its outlets; monitor and gather media coverage to present in weekly reports • Enhance and re-launch individual hotel and restaurant websites to maintain audience attention and ensure accuracy of content • Create local e-marketing campaigns and design marketing collateral to promote the hotel and restaurant’s latest offers• Work with hotel and culinary teams to create engaging content for social media accounts to generate a significant growth in followers and engagement; Lead dedicated campaigns to achieve an increase in hotel and F&B revenue; Track analytics for monthly reporting • Thoroughly plan and execute corporate and local on-property photo/video shoots to support marketing campaign strategies • Successfully organize and manage the hotel and restaurant’s events in an effort to keep each at top of mind of their respective consumer

• Designated lead trainer; taught new team members the Four Seasons Core standards for reservations and PBX, along with daily job functions• Successfully completed room reservations with attention to detail, problem solving skills, and correct use of Opera, while displaying great customer service• Monitored reservation conversion rate and helped maintain abandoned calls to a minimum, resulting in an increase in phone bookings

• Carried out marketing and merchandising ideas successfully, while maintaining brand consistency• Handled cash register transactions with accuracy; monitored inventory