Mariam Safeh Email & Phone Number

Detroit, Mi, Us

Birmingham, Michigan

• Oversee overall operation process of tracking commissions, creating reports, and managing the onboarding process for new clients.• Improve the underwriting process by 33% through the development and implementation of new processes and procedures.• Establish strong relationships with insurance carriers and other partners, negotiating favorable terms and staying up-to-date on industry trends and developments.• Manage competing demands, tight deadlines, and urgent requests while maintaining a high level of accuracy and attention to detail.• Maintain standardized processes for operational & regulatory tasks, ensuring compliance with internal/external requirements.• Review and communicate regulatory bulletin impact on processes and systems to mitigate risk and support compliant practices.• Identify opportunities to improve and standardize processes across the enterprise, collaborating with Operations, Underwriting, and Legal to execute initiatives, which significantly improved operational efficiency.

• Enhanced customer engagement and satisfaction by developing and executing comprehensive branding and marketing strategies, including sales tools and process expectations to promote insurance products and services offered by the organization.• Reduced overall underwriting costs by 75% through a streamlined process of obtaining info from clients during the initial call.• Led to a 20% reduction in processing times and increased team productivity by identifying process inefficiencies and proposing innovative solutions during case management.• Provided efficient administrative support to the insurance department, managing schedules, answering phone calls, responding to emails, and maintaining accurate records.• Administered databases and ensured adherence to confidentiality and HIPAA guidelines for handling patients' information.• Made recommendations on the operationalization and oversight of specific enrollment policies.• Reviewed and evaluated new Life and Disability Income applications, ensuring completeness, accuracy, and meeting all criteria before generating policy changes.

Novi, Michigan

• Developed and maintained documentation to support monthly audits, ensuring efficient and accurate reporting on project progress.• Implemented a custom communication tool, improving collaboration between the managers and plant personnel, streamlining the pricing process, and reducing errors.• Created process flow documentation, ensuring timely delivery of purchase orders and guiding users through pricing entry process.• Handled customer quotes and pricing information in SAP, ensuring on-time order completion and adherence to budget constraints.• Procured and managed a budget of $10,000 for a plant event, maximizing raffle ticket winnings and product mix and coordinating with internal and external stakeholders to ensure a successful outcome.

• Drove a positive customer experience by building relationships, exhibiting empathy, and providing tailored solutions to meet their needs, resulting in an increase in customer retention rates.• Conducted thorough research on competition's services to stay informed and make strategic recommendations to customers.• Guided customers through complex solutions across multiple product categories and services, both in-person and virtually, showcasing a deep understanding of all sales and transactional systems.• Executed sales projects from start to finish, collaborating with cross-functional teams, to develop and implement effective sales strategies and initiatives, resulting in revenue growth and high customer satisfaction.

• Directed day-to-day operations, ensuring seamless functioning of business activities and improving operational efficiency.• Devised and implemented strategic initiatives, setting ambitious growth goals that resulted in a boost in business expansion.• Prepared and presented comprehensive reports, providing key insights and data-driven recommendations to drive informed decision-making at all levels of the organization.• Complied with health and safety regulations, fostering a secure and healthy work environment while mitigating potential risks and liabilities.

Greater Detroit Area

• Demonstrated exceptional efficiency and accuracy in processing orders, delivering prompt service while maintaining precision.• Delivered outstanding customer service in diverse situations, consistently exceeding expectations and fostering a welcoming environment through enthusiasm and a genuine passion for quality dining experiences.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: DECA & OUAC

Business Administration And Management, General

High School Diploma