Implement and release the BMW powertrain components within SAP for procurement

- introduce and process customer service inquiries within the internal system- register and offer proper solutions to customer complaints regarding packages- guide and train new team members (callcenter, frontoffice, couriers)- maintain a high degree of knowledge about the company processes in order to handle customer inquiries and guide the other team members- monitor the delivery of shipments- provide routine reports to the company manager- attend Board Meetings in order to discuss and implement process improvement solutions

- plan and coordinate the daily activity for a team of 25 production operators- manage the fulfillment of the daily production plans- provide process guidance, coaching and training to the team in areas such as corrective actions, defect avoidance, problem solving- ensure respect of all working standars (safety, work instructions, quality, 5 S)- manage specific daily reports : absenteeism, holiday, performance- react in case of issues: escalate to support functions, create and implement corrective actions- liaise with support functions to facilitate improvement actions- evaluate the team members performance

- coordinate a team of 20 collegues- register and monitor all value containing envelopes and packages within the internal system- organize the receiving, sorting, scanning and packing for delivery of all value containing envelopes and packages- supervise and maintain the sorting system "Boewe- contact customers in order to solve different delivery problems