• Verify patients’ insurance coverage to ensure accurate billing.• Ensure successful entry of all patients’ documents into the practice system and complete any missing patient information.• Ensure successful entry of all billing charges into the practice system including insurance and patients’ payments.• Submit claims to insurance companies daily.• Correct and resubmit claims after confirming transmission errors with the payer.• Manage assigned workflows to include follow-up on the status of claims, denials, billing discrepancies, and appeals for timely receipt of payment.• Following up on unpaid claims within the standard billing cycle timeframe.• Updating billing software with rate changes.• Utilize insurance carrier portals for various tasks, including checking eligibility, accessing claims information, and viewing remittances.• Consistently generate insurance and patient aging reports to monitor outstanding payments.• Generate revenue reports for each clinician to aid in payroll processing.

 After-sales Service to all customers visiting our stores. Look after walk-in customers. Offer a consistent service for customers Carry out a full set-up and configuration of customer handsets and devices during purchase or upgrade (including content and contacts transfer, installation of applications, email set-up etc.) Set up mobile broadband on customer laptops. Carry out product demonstrations on customer request, or at related events. Offer tutorial, tips and tricks to help the Customer gets more out of their device. Perform troubleshooting on damaged devices, and be available to help any customers returning to the store with a related problem. Log and ‘check-in’ devices to send for repair, and manage the repair process, including swap or courtesy phone offer and its set-up. In-store Sessions to the customers Answering questions brought up by store visitors coming in just for queries and not transactions. In-stores Product/tariff advisor Helping to reduce the number of device exchanges & Customer returns Creating SR for each customer + sending customer thank you SMS for visiting our store …. etc (Number of SR created and closed along.

 Help reach and exceed sales targets set. Keep oneself up to date with the latest products & services on offer. Cross and upsell products and services at every given opportunity and uses effectively next best activity (NBA). Proactively identify areas of improvement and suggest promptly them to your seniors. Carry out demonstrations of devices and accessories. Handle challenges presented by customers in a positive and constructive manner.  Know and apply the data protection laws when and where relevant. Live and apply on a daily basis the Vodafone brand experience in terms of a positive, pro-active and first-time resolution approach. Carry out in a pro-active manner varied tasks that will be assigned. Use the various IT systems according to the company’s procedures. Cross and upsell products and services at every given opportunity and uses effectively next best activity (NBA). Carry out demonstrations of devices and accessories. Handle challenges presented by customers in a positive and constructive manner.  Know and apply the data protection laws when and where relevant.