Program Manager
Current• Manage multiple MSP accounts each with multiple locations. Accounts to include LI, professional, scientific and IT. • Oversee day-to-day operations including management of requisition process for client, prioritization of orders and requisition• Responsible for expedient issue resolution, management of the on-going relationships and communication with hiring managers as well as the vendor community• Establish and develop manager relationships to include managers currently procuring contingent workers outside preferred program.• Ensure client satisfaction through frequent interaction with managers and identifies potential business development opportunities for contractors, projects or services.• Review and improve processes by implementing best practices and makes recommendations on efficiencies while maintaining account integrity within the client organization.• Implement and manage vendor performance management program including quarterly scorecards, and leaderboards; conducts quarterly service reviews with participating vendors• Set and manage performance expectations with staff. Train, motivate and encourage professional growth aligned to program needs and staff career objectives.• Plan, organize and conduct quarterly business reviews with vendors
