Marian Hunter Email and Phone Number

Support the Nuclear Regulatory Commission in contract compliance coordination of all Dell Services Federal Government (DSFG) Managers operating on the NRC-ITISS contract and establishing quality processes across DSFG program teams.• Develop the DSFG NRC-ITISS Quality Plan which provides standards for ensuring contract compliance regular tracking/reporting, monitoring of performance metrics across program teams, and auditing of the Service Management, Operational, and Project teams.•… Show more Support the Nuclear Regulatory Commission in contract compliance coordination of all Dell Services Federal Government (DSFG) Managers operating on the NRC-ITISS contract and establishing quality processes across DSFG program teams.• Develop the DSFG NRC-ITISS Quality Plan which provides standards for ensuring contract compliance regular tracking/reporting, monitoring of performance metrics across program teams, and auditing of the Service Management, Operational, and Project teams.• Facilitate Monthly Contract Compliance meetings attended by all NRC-ITISS managers for status tracking against documented remediation plans.• Weekly and monthly reporting to NRC-ITISS Program Manager on account metrics and trends related to the contract compliance and quality activities.• Training of all DSFG NRC-ITISS team members on the utilization on DSFG’s corporate Contract Compliance tracking tool, ComplianceTrack.• A member of DSFG Corporate’s Quality team, overseen by the Director of Business Operations, working with other quality analysts in the development of quality processes across DSFG account teams. Show less

Support the Nuclear Regulatory Commission in the operational and process improvement activities related to Asset and Configuration Management. Manage a team of process and inventory specialists in the support of the customer.• Manage a team of 9 in ITIL v3 process improvements in the Asset and Configuration Management area.• Manage a warehouse where supplies are delivered for deployment into the NRC’s environment.• Manage the tracking of assets into the Configuration Management… Show more Support the Nuclear Regulatory Commission in the operational and process improvement activities related to Asset and Configuration Management. Manage a team of process and inventory specialists in the support of the customer.• Manage a team of 9 in ITIL v3 process improvements in the Asset and Configuration Management area.• Manage a warehouse where supplies are delivered for deployment into the NRC’s environment.• Manage the tracking of assets into the Configuration Management Database (CMDB).• Work with the customer to develop requirements for process and tool implementation.• Submit reports to Finance team for monthly billing.• Work with other operational managers to provide full IT support to the customer. Show less

• Lead in proposal development for E-ITSM ITIL v3 process rollout of Problem Management, Access Management, and Knowledge Management• Supervise a team of ITIL Practitioners serving as Quality Analysts for ITIL process and tool implementations• Interview and hire ITIL v3 experts and ITSM Tooling experts for Quality Control positions in support of the E-ITSM project• Create process for validating that E-ITSM tools implemented align with documented installation, configuration, and… Show more • Lead in proposal development for E-ITSM ITIL v3 process rollout of Problem Management, Access Management, and Knowledge Management• Supervise a team of ITIL Practitioners serving as Quality Analysts for ITIL process and tool implementations• Interview and hire ITIL v3 experts and ITSM Tooling experts for Quality Control positions in support of the E-ITSM project• Create process for validating that E-ITSM tools implemented align with documented installation, configuration, and customization procedures• Perform Quality Control audits against ITSM toolsets supporting the following process areas: Incident Management, Event Management, Service Catalog Management, Change Management, Release Management, and Configuration Management• Participate on GDIT’s E-ITSM Change Control Board (CCB) to ensure changes in the infrastructure are accurately reflected in documentation and Configuration Items (CIs) updated accordingly• Ensure integration of documentation across ITIL v3 process areas: Incident Management, Even Management, Service Catalog Management, Change Management, Configuration Management, and Release and Deployment Management• Perform quality control checks on tooling requirements, procedures and work instructions, technical documents, policy development documents, communication documents, IT training documents, process guides, workshop material, and project documentation• Work with Quality Control Specialists, Technical Writers, other ITIL experts, Training Developers and Graphic Artists to ensure documentation requirements align with requirements of business customer• Enforce document naming conventions, document check-in and check-out procedures, and verify relevance and accuracy of ITSM documentation• Develop and document a Document Lifecycle Management process and procedure for ITSM staff utilizing Microsoft SharePoint. Show less

• Research, document, and analyze current state of the Marine Corps Network Operations Security Center (MCNOSC) for incorporation into the USMC’s Functional Baseline document• Analyze process design documents for tooling requirements and document how process CSFs and KPIs are addressed via the tooling requirements• Develop a tool selection methodology and process flow for evaluating and recommending ITSM toolsets for the USMC’s environment• Research ITSM tool requirements from… Show more • Research, document, and analyze current state of the Marine Corps Network Operations Security Center (MCNOSC) for incorporation into the USMC’s Functional Baseline document• Analyze process design documents for tooling requirements and document how process CSFs and KPIs are addressed via the tooling requirements• Develop a tool selection methodology and process flow for evaluating and recommending ITSM toolsets for the USMC’s environment• Research ITSM tool requirements from industry sources (e.g. Gartner, Pink Elephant) and create requirements list to be used in evaluating ITSM tool vendors• Compare each ITSM vendors’ ability to meet the unique requirements of the USMC utilizing a customized spreadsheet Show less

• Work with the subject matter experts in the areas of SQL/Oracle databases, Unix/Linux operating systems, and Windows operating systems to update change monitoring tool's configuration so only relevant changes are documented and reported• Design and develop performance and availability monitoring strategies for computer systems• Collaborate with other IT groups and business units in defining metrics and measurement techniques for SLA and KPI reporting• Install and configure system… Show more • Work with the subject matter experts in the areas of SQL/Oracle databases, Unix/Linux operating systems, and Windows operating systems to update change monitoring tool's configuration so only relevant changes are documented and reported• Design and develop performance and availability monitoring strategies for computer systems• Collaborate with other IT groups and business units in defining metrics and measurement techniques for SLA and KPI reporting• Install and configure system performance and change monitoring tools, including HP Open View, Heroix Longitude, and Ecora Auditor Professional• Perform annual software budgeting for IT Service Management department Show less

Perform administration and monitoring of business critical systems.• Setup and configure servers in line with standard configuration guides• Create baseline reports within the change monitoring system for auditing changes to business critical systems• Configure and administer change monitoring system• Install and configure server monitoring systems• Assess the performance of monitored servers• Create server performance reports and graphs• Present monitoring… Show more Perform administration and monitoring of business critical systems.• Setup and configure servers in line with standard configuration guides• Create baseline reports within the change monitoring system for auditing changes to business critical systems• Configure and administer change monitoring system• Install and configure server monitoring systems• Assess the performance of monitored servers• Create server performance reports and graphs• Present monitoring exceptions to necessary parties to determine threshold changes and needed fixes Show less

Support end-user requests, install, configure and troubleshoot computer systems.• Create and maintain hardware and software inventory database• Configure and administer change monitoring system• Setup and configure desktop systems• Support and troubleshoot desktop hardware and application issues