• Establishes restock parameters and maintains inventory of medical supplies for three offices, forecasting demand and ensuring a balance between availability and stock space.• Created communication plan and process to facilitate effective information flow among healthcare provider, patients, and other clinic staff. • Redesigned patient intake form to gather and organize information needed to manage the initial visit, post-visit documentation, and follow-up requirements.• Developed workflows for precertification team to complete insurance authorizations and provide proactive updates to the patient, provider, and billing team.• Ensure functionality of medical equipment, freshness of materials and medications, and preparation of patient treatment areas. • Delivers direct and indirect patient care, in collaboration with provider, to confirm accurate, timely patient care.

• Receives and responds to constituent needs, delegating ownership and allocating resources for efficient resolution of requests.• Prioritizes needs, resources, and planned expenditures within a balanced $60-$70-million-dollar budget that has been unanimously approved by city council every year of tenure.• Drafts press releases, media responses, external communications, and mayoral proclamations as Public Information Officer.• Coordinates writing and distribution of internal communications for employee information on training or policy changes. • Creates and maintains a staffing management strategy, valuing increased diversity, second-chance hiring, and employee empowerment.• Develops staff performance metrics and growth plans for six direct reports.• Directs strategies for benefits, salary, training, and performance for approximately 130 additional employees in subordinate reporting structures.• Develops training programs to ensure a high standard of employee service, including new requirements for sexual harassment and ethics education.• Collaborates on projects such as vendor changes, benefit strategies, and employee handbook alignments as a leader in bipartisan teams and with delegates of other elected officials• Created and administered small business grant program for distribution of CARES Act funds.

• Identified and qualified business opportunities with new and existing customers, establishing trust and strengthening customer loyalty.• Led contract negotiations and coordinated onboarding and implementations for B2B SaaS solutions with customer, developer, and project management stakeholders.• Leveraged relationships and customer operational insights for cross-sell/upsell solutions to provide increasing value. • Researched healthcare market landscape to identify industry pain points and developed sales strategy to better connect with prospective customers.• Collaborated with executive leadership to set department goals, driving improvements in sales as well as customer relationship and retention.• Obtained top-to-bottom buy in by researching and tailoring solution messaging for customer stakeholders from end user to executive decisionmakers.

• Navigated customer journey through requirements gathering, implementation, onboarding, and training to establish adoption and customer success.• Analyzed customer operational data to identify trends in customer ticket issues, prioritizing and escalating to minimize repeated requests.• Trained vendor trading partners on best practices, guiding setup and operation of the EDI solution.• Audited customers’ portfolio of services ensuring alignment with needs and expectations.

• Managed order intake, status, and customer expectations for 3,000 customers., tracking the flow of projects from receipt through completion of work.• Packaged and shipped completed work ensuring security in transit and confirmation of delivery.• Trained existing employees on new, proprietary workflow software for visibility into project requirements and timelines.• Wrote and distributed email newsletter to update customers on business changes and new services, as well as provide informative feature articles on unique processes and industry topics.

• Performed as SME for HIPAA privacy and security for medical clinic serving active duty and retired military personnel and dependent civilians.• Created training program based on reporting requirements, increasing training compliance from 87% to 99%.• Compiled and communicated mandatory reports to base and full USAF leadership.