Support customers with all sales and service requests via email and/or phone by interacting with Production, Shipping, Purchasing, Outside Sales, Service, and Accounting on a daily bases.• Successfully completed the project of collecting the outstanding cells on the Advance Exchange Program • Handle all quotes for refurbished cells • Enter orders for international and domestic customers and send order acknowledgement to customers within 24 hours• Provide shipping documents to Freight Forwarders with specific information for customs • Follow through with customers until order is delivered• Answer customer requests by phone or email• Monitor all cells returned by customers • Issue credits for returned cells and debits for outstanding cells • Preform presentations for customers/distributors • Take international customers out to lunches• Backup Service- send quotes to customers, enter warranty orders, receive damaged cells or units and have service inspect them, communicate the damage to the customer with an estimate and lead-time

Provide administrative support functions to the Customer Service Department, Inside Sales Departments (Industrial & Automotive), Outside Sales Representatives, EDI Department, Accounting Department, Finance Department, and Payroll•Support Customer Service Reps with order processing: proofing orders, validating, enter all sample orders, and maintaining customer order files•Enter orders for CRC Mexico & CRC Canada and follow through until ships•Answer the main line for the company and route calls•Support EDI Coordinator with PRISM maintenance and run EDI orders•Retrieve Walmart claims from EDI and enter into Compass and run weekly Walmart reporting for Marketing Department•Maintain customer master file in Prism and JD Edwards for domestic and international as well as Mexico and Canada•Interact with Credit, Industrial Sales, Automotive Sales, and IT in many aspects: processing a new application, customer account set-up, or account maintenance•Regain approved quotes from Compass for all customers, update pricelists and add comment codes in PRISM, then forward quotes to the appropriate CSR•Research problem resolution using account history files, phone calls, and Internet, Support chargeback, credit/debit memo research, and key in credits, RGA’s, reships and debits •Assist Industrial and Automotive Sales Divisions as well as International CSRs with mass data updates, pricing data and account maintenance•Xerox and fax administrator including daily maintenance, key operator and active involvement in upgrading copiers (key contact for Xerox Corp) •Retain archives for seven years of all domestic orders and pricing information, including packing, maintaining log, requesting retrieval and return of stored files•Maintain account history files, tax resale certificates files, and iManage customer shipping requirement files•Maintain CM/DM error codes for shipping•Order office supplies for Customer Service Department•Backup support to the Pay Roll Coordinator

Act as the primary inside contact for customer’s issues. Receive, process, and resolve all incoming inquiries, complaints, problems, samples and literature, and return information. • Ensure proper pricing for all accounts • Provide timely and accurate paperwork completion and/or data entry of Returned Goods Authorizations, credit/debit memos, and deductions• Sort, copy, distribute and file paperwork as appropriate• Reply to customers requests via fax, telephone, mail or e-mail• Maintain Customer Service files including purchase order files, and deviation binders• Accept and process requests for literature, case or can samples• Authorize requests for returned goods, credits/debits and deductions and enter into PRISM system • Respond to routine and complex customer inquiries; resolve customer complaints or problems, product applications• Cooperate with Finance and sales departments to resolve billing, credit and collections issues

Accountable for managing relationships with all assigned and non-assigned customers to ensure they have the right product at the right price at the right time with the highest level of courtesy possible by performing the following duties• Enter all assigned customer POs and send order acknowledgements within 24 hours of receipt. If there is a problem with the PO, the customer must be notified within 24 hours of receipt.• Collect and summarize top account forecasts by the 3rd working day of each month.• Provide accurate pricing from the price book or custom quote.• Send out price increases on-time as specified by management (communicating with customers, documented their responses, and changing the prices in Oracle).• Respond to all general customer inquiries within 4 hours.• Take responsibility for all customer quality issues. Coordinate a resolution through management, manufacturing, and quality department.• Take responsibility for all customer requests for information that involve another department such as Finance, Operations, and Engineering.• Coordinate expedites through the distribution center and/or manufacturer.• Process adjustments, returns, debits, and credits in a timely fashion.• Answer the general phone line as often as possible.• Support the team by entering all orders in the Sales Inbox and responding to non-assigned customer inquiries.

Responsible for assisting customers, with overdue car leasing and purchase payment, in developing alternatives for becoming current with payment schedules. Awarded for “Excellence In Performance” and rated Excellent in yearly reviews.•Managed daily revolving multimillion dollar portfolios with a direct improvement on company delinquency.•Developed and implemented new initiatives to better consumer relations.•Recognized as a subject matter expert to train and develop employees.•Conducted monthly status meetings to report net losses/gains.•Liaison between customers and management in resolving customer concerns.

Temporary took duties as Dior's counter manager for six monthsSell makeup products and perform makeovers on customers in a retail storeMeet daily goal of sales and quota for IPT; also opening 2 Macy's charges a weekConsult customers with buying a fragrance, since became full time men's fragrance consultant in November 2007Call customers to follow up on previous purchases or to invite them for special eventsCERTIFICATESHuman Resource's First People's Certificate