Marian B. Email & Phone Number

include:Providing first level contact and convey resolutions to customer issuesProperly escalating unresolved queries to the next level of supportTracking, routing and redirecting problems to correct resources

Aylesbury

I currently work within a dynamic team,working flexibility to ensure continuously cover and support is provided to the operational teams.My responsibilities are maintaining diaries including electronic systems. Dealing with and tracking incoming correspondence emails,and telephone calls. Arranging and attending meetings,taking minutes and distributing papers as required.Maintaining and developing efficient office systems.Gathering,collating and chasing up information.Completing and processing paperwork and information using manual and computerised systems.Assisting in general office services such as post distribution ,stationary supplies,circulation of information etc .

Oxfordshire

I am Internally based in Sales and Marketing working to support the Sales Managers on a daily basis. My main role is on the telephone calling UK and Worldwide customers and potentials . ACT is a CRM i use everyday constantly updating information and logging calls, alarms scheduled calls and also using the Automation Marketing application which i use to send e-mail shots to lots of different companies within many industries. Following this i also export the data to excel and update this constantly, I am strongly involved in the sales mailbox sending out any relevant information to customers in regard to a product enquiry. 123 is used in order to send customers any quotes they require for additional or new equipment which i do regularly, Its mainly outgoing calls but i do take some incoming calls for enquires,I also arrange for the Sales Managers to go to site and visit customers this has to be done in in order of there territory. We do attend several exhibitions a year which involves me arranging marketing and demonstration equipment and collating the relevant products in order for a smooth transit to respective venue.

Aylesbury

Based in the Secondary Admissions Team,supporting the Admissions officers. My day to day duties were answering web chats from parents/carers,answering their questions and offering advice. I was responsible for scanning,copying,filling and sending out important documents and e-mails. I am proficient in the use of Outlook,Excel,Word and CRM One. CRM One holds all the school allocation details. I have been involved in allocating child places for 2019. I am also responsible for answering calls and checking ID address evidence for each applicant.

Bicester

Working in a busy sales team,selling an extensive range of educational furniture to schools. Preparing quotes,sending out literature,contacting existing customers and also cold calls to potential customers. Updating the database,using CRM,Outlook,Excel,Word,Sap and Spirit. Liaising with the warehouse and accounts. In addition undertake customer service duties.

Thame

In my role at ALR i was responsible for arranging quotations for our product (Printed Circuit Boards),making courtesy calls,updating the system on a daily basis. Sending out e-mails to current or potential supplier,using Microsoft Word,Excel and ACT.

Thame

I was contacting Businesses or private individuals by telephone describing our products and services,or shows we may be attending . This was to give them the information and with a view of potential customers making a purchase for a product or service. I would explain what products and services we offered and answer any questions,also working along said the Sales Managers arranging appointments for visits,I updated ACT CRM on a daily basis . I also was in charge of customer service calls which would normally bring in more additional parts and products.

Monks Risborough

Contacting leads within schools to contact parents who may be interested in purchasing the Maths and English tutorial programmes for parents of children from reception age to GCSE level. Assessing Customer needs through questionnaire enquires to enable myself to then arrange appropriate appointments for our sales team to promote and sell the products. There was numerous paperwork to complete and also the updating of team and individual targets via a sales leader board that promoted motivation within the team,it was a commission- based role providing an incentive for quality appointments to be made.

Nvq Level2 & 3, Customer Services & Buisness Admin

Nvq Level 2 & 3 obtained

Nvq Level 2 Hairdressing, Nvq Level 2

Fully qualified and trained in Hairdressing .