• Comprehensive knowledge of project management methodologies, including predictive, iterative and adapting methods (eg Waterfall and Agile).• Proficient in project planning, scope definition, risk management, budgeting, scheduling, and resource allocation ;• Facilitating workshops, seminars, and training programs to diverse audiences, from entry-level to senior project managers and managers;• Leveraging interactive learning techniques, simulations, and role-playing to reinforce… Show more • Comprehensive knowledge of project management methodologies, including predictive, iterative and adapting methods (eg Waterfall and Agile).• Proficient in project planning, scope definition, risk management, budgeting, scheduling, and resource allocation ;• Facilitating workshops, seminars, and training programs to diverse audiences, from entry-level to senior project managers and managers;• Leveraging interactive learning techniques, simulations, and role-playing to reinforce practical application ;• Nurturing effective communication and leadership skills for improved stakeholder engagement and project outcomes ;• Customizing training content to meet specific organizational needs and industry requirements ;• Evaluating training effectiveness and adapting content to ensure continuous improvement.Achievements• Delivered over 60 sessions in Project management, including PMP preparation trainings, Project Management Fundamentals and Risk Management, Business Analysis, Finance; also worked as consultant on Risk management for external companies. • Delivery countries: Austria, Germany, Switzerland, Sweden, Turkey, Norway, Romania. Show less

• Define the project scope, assess the resources needed, determine milestones and deliverables and secure approval from project sponsor and stakeholders ;• Manage or work with global virtual teams of Subject Matter Experts (SMEs), Process Owners, Deployment Managers and testers ;• Test lead for 8 different releases for the newly implemented S4 ERP (over 2.5 years) ;• Identify/Track risks and prepare mitigation plans ;• Maintain overall control of the schedule of deliverables… Show more • Define the project scope, assess the resources needed, determine milestones and deliverables and secure approval from project sponsor and stakeholders ;• Manage or work with global virtual teams of Subject Matter Experts (SMEs), Process Owners, Deployment Managers and testers ;• Test lead for 8 different releases for the newly implemented S4 ERP (over 2.5 years) ;• Identify/Track risks and prepare mitigation plans ;• Maintain overall control of the schedule of deliverables allocating appropriate resources to ensure timely delivery of projects ;• Manage client expectations through proactive communication and scope management ;• Monitor and update overall project plan and work stream tracking documentation ;• Plan and manage communications delivering project reports/newsletters ;• Process improvement.Achievements:• Led and successfully delivered 8 different projects for 25 EMEA countries• Participated to 12 other different projects as process expert and designed or improved processes in each• Got named several times by management for achieving goals Show less

• Business process mapping / in depth process design and documentation;• Standardizes the processes to be outsourced and optimizes after the transition;• Creates service level agreements for clients, including developing associated performance indicators;• Provide analysis of problems and possible solutions;• Leading process improvement, efficiency and effectiveness driven projects, automation implementations, transition projects at the level of (cross) business… Show more • Business process mapping / in depth process design and documentation;• Standardizes the processes to be outsourced and optimizes after the transition;• Creates service level agreements for clients, including developing associated performance indicators;• Provide analysis of problems and possible solutions;• Leading process improvement, efficiency and effectiveness driven projects, automation implementations, transition projects at the level of (cross) business units;• Consulting and supporting (cross) - business units on other continuous improvements. Ensure sustainable process improvement.Achievements:• Established a baseline for the Care Paq Services sold• Improved the registration rates above the established target for 12 months in a row Show less

• Process mapping and process design and documentation• Job description design for the new employees• Interviews conducted and hiring decisions• Escalation point for operations or HR related topics• People performance reviewsAchievements:• Stabilized the operations (number of escalations reduced by 50%)• Got more and more business from the sending party (Germany)• Hired 29 people in total

• Preparing quotations for HP services for Africa and Middle East;• Metrics for team time usage;• Testing the new releases for specific tools;• Training HP partners on new tools.