Dynamic professional with over 13 years of experience in the Contact Center industry, including 9 years in leadership roles. Possess 12 years of expertise in Workforce Management, offering comprehensive support in real-time management, staffing, scheduling, forecasting, and capacity planning. Certified in Data Science with a track record of notable projects and the development of various WFM and data analytics tools.
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Director Business IntelligenceTeleperformance Apr 2023 - Mar 2024Philippines -
Director Workforce ManagementTeleperformance Mar 2022 - Apr 2023Philippines
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Senior Manager Workforce ManagementTranscom Dec 2021 - Mar 2022Philippines -
Manager Workforce ManagementTeleperformance Jan 2019 - Dec 2021Philippines
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Supervisor Workforce ManagementTeleperformance Jul 2016 - Dec 2018Philippines
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Scheduling AnalystTeleperformance Apr 2015 - Jul 2016Philippines
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Report AnalystTeleperformance Feb 2014 - Apr 2015Philippines
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Real Time AnalystTeleperformance Jan 2013 - Feb 2014Philippines
Marian P. Education Details
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Physics -
Master Of Science In General Science – Completed Academic Requirements
Frequently Asked Questions about Marian P.
What schools did Marian P. attend?
Marian P. attended Mindanao State University, Mindanao State University.
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Marian Iakovidis P.Eng, PMP
Burlington, On
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