• Ensured smooth daily operations of the three stores• Processed and shipped international orders• Attended jewelry shows and selected brands/merchandise for the stores• Kept strong working communication with suppliers and corporate clients• Key account management• Ensured timely restocking and inventory• Recruited and trained personnel, supervised and evaluated a team of 3-8 employees depending on the season• Made the daily schedule for the three stores• Ensured high level of customer service and satisfaction• Controlled sales and profit targets and adjusted the sales policies accordingly• Made extensive use of Jewelry XP and Microsoft Office applications

• Provided full administrative support (agenda management, travel planning, events management, setup and coordination of diplomatic meetings, residence management, etc.), translation and interpretation services to the Immigration Program Manager, Consul of Canada• Handled inter-government level correspondence between the Canadian government officials and Russian authorities both in English and in Russian• Supported and organized relocation assistance for the diplomats• Maintained the relevant section databases up-to-date• Ensured implementation of proper temporary resident visa application procedures and protocol• Conducted independent preliminary interviews with visa applicants and recommended decisions to the Visa Officer• Ran background checks on the applicants• Maintained and archived applicants’ files• Participated in the organization of official visits of the Canadian Governor General and the Prime Minister of Canada to Russia, being responsible for the setting up and the streamlined operation of the St. Petersburg hotel offices of the entire delegation• Supervised, trained and evaluated one full-time and two part-time employees• Ensured high quality client service at a diplomatic level• Made use of Canadian government internal software and Microsoft Office applications

• Analysed incoming correspondence and documentation and managed distribution of outgoing correspondence and documentation• Provided translation and interpretation services for the entire Consulate• Acted as the consular receptionist and point of contact for general public, Canadian citizens and St. Petersburg government authorities• Provided consular support services for Canadian citizens, assisted with processing applications for Canadian documents (passports, birth certificates, etc.)• Participated in the organization of ministerial-level visits (e.g. the visit of the Canadian Minister of Transport and the visit of Canadian Minister of Labor) and in the organization of Canadian Trade Missions in Russia• Administered pre-employment background checks• Supported personnel for business travel arrangements, leave management and expenses• Input data and maintained employee files• Supported and organised relocation assistance for the diplomats• Organized events/meetings/conferences hosted by the Consulate• Made use of Canadian government internal software and Microsoft office applications