Mariana Assis Email & Phone Number

Lisboa, Portugal

- Utilize data analysis to create tailored solutions addressing identified risks and vulnerabilities in the customer's environment.- Deliver high-value workshops, predictive analytics, and actionable strategies to enhance sales effectiveness.- Foster collaboration with internal sales teams to align objectives and promote program and service adoption.- Proficiently utilize internal resources and tools (telemetry tool, TAC, CCW-R, etc.) for in-depth customer environment analysis.-… Show more - Utilize data analysis to create tailored solutions addressing identified risks and vulnerabilities in the customer's environment.- Deliver high-value workshops, predictive analytics, and actionable strategies to enhance sales effectiveness.- Foster collaboration with internal sales teams to align objectives and promote program and service adoption.- Proficiently utilize internal resources and tools (telemetry tool, TAC, CCW-R, etc.) for in-depth customer environment analysis.- Possess extensive knowledge of Cisco's services portfolios.- Serve as a Data Advisor. Show less

Lisboa, Portugal

- Introduce the Customer to the Cisco solution; - Teaches them about the solution; - Research the customer profile and documentation of a Customer Success Plan; - Stakeholder mapping – identifying all the relevant business stakeholders at the Customer; - Work with the Account Team; - Work with SMEs; - Management of customer success plan activities;- Identify customer use case and business goals, and remove adoption barriers; - Adoption of services portal usage;… Show more - Introduce the Customer to the Cisco solution; - Teaches them about the solution; - Research the customer profile and documentation of a Customer Success Plan; - Stakeholder mapping – identifying all the relevant business stakeholders at the Customer; - Work with the Account Team; - Work with SMEs; - Management of customer success plan activities;- Identify customer use case and business goals, and remove adoption barriers; - Adoption of services portal usage; Identification and communication of customer risk and growth of new and renewal service bookings; - Review support coverage/ uncovered devices; - Review new insights with the account team to develop opportunities for upcoming New/Renew events;- Act as a catalyst for revenue growth Show less

Lisboa E Região, Portugal

- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as additional travel advice, modifications, cancellations, etc; - Providing accurate, valid, and complete information by using the right tools, methods, and processes; - Ensuring a high level of customer service and a positive guest experience; - Supporting your colleagues with peer learning, and being open to feedback from others;- Positively participating in… Show more - Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as additional travel advice, modifications, cancellations, etc; - Providing accurate, valid, and complete information by using the right tools, methods, and processes; - Ensuring a high level of customer service and a positive guest experience; - Supporting your colleagues with peer learning, and being open to feedback from others;- Positively participating in company events, and in weekly team meetings; - Taking part in new projects and tests that we may need your help with; - Promoting the Booking.com culture. Show less

Lisboa E Região, Portugal

- Oversee guest check-in and check-out procedures.- Handle incoming calls and emails, as well as manage reservations.- Take orders and craft beverages at the bar.- Assist in taking orders and serving tables in the restaurant.- Handle payments from travel agencies and reconcile commissions.- Monitor and manage group reservations and daily cash flow.- Coordinate transportation arrangements for guests, including airport transfers.- Attend to guest requests, including… Show more - Oversee guest check-in and check-out procedures.- Handle incoming calls and emails, as well as manage reservations.- Take orders and craft beverages at the bar.- Assist in taking orders and serving tables in the restaurant.- Handle payments from travel agencies and reconcile commissions.- Monitor and manage group reservations and daily cash flow.- Coordinate transportation arrangements for guests, including airport transfers.- Attend to guest requests, including those related to Concierge, Housekeeping, and Maintenance.- Organize and set up meeting rooms as needed.- Utilize the Opera System for administrative tasks.- Maintain inventory control for departmental and guest supplies.- Provide support to the Manager and Guest Service Manager. Show less

São Paulo E Região, Brasil

- Handle incoming calls related to company finances.- Operate the PABX system for effective communication.- Coordinate and manage the schedule for meeting rooms.- Provide assistance and support to the company director.- Arrange transportation for guests and staff to airports or hotels.- Maintain inventory control for meeting equipment.- Coordinate hotel and restaurant reservations for employees.

São Paulo E Região, Brasil

- Assist hotel guests with various requests including room service, maintenance, reception, and concierge services.- Utilize the SIHOT system to ensure all guest requests are promptly fulfilled.- Monitor and manage fax communications, as well as system messages for both guests and hotel departments.- Provide wake-up call service and arrange transportation to the airport for hotel guests.- Offer technical support for dial-up, broadband, and wireless internet services.- Assist… Show more - Assist hotel guests with various requests including room service, maintenance, reception, and concierge services.- Utilize the SIHOT system to ensure all guest requests are promptly fulfilled.- Monitor and manage fax communications, as well as system messages for both guests and hotel departments.- Provide wake-up call service and arrange transportation to the airport for hotel guests.- Offer technical support for dial-up, broadband, and wireless internet services.- Assist with cable television-related inquiries.- Offer information about events and services offered by the hotel.- Address and resolve guest complaints, and maintain inventory control for guest supplies and departmental materials.- Update and maintain the hotel's contact information, and provide support to the front office staff. Show less

São Paulo E Região, Brasil

- Assist guests in utilizing business center facilities, including computers, printers, and office equipment.- Provide support for software applications and troubleshoot basic technical issues.- Monitor and maintain an organized and well-stocked inventory of office supplies.- Offer recommendations for improvements in business center operations and guest experience.- Collaborate with other hotel departments to ensure seamless service delivery.