Mariana Coury Email & Phone Number

Belgium

Belgium

Building on my experience as Customer Service Manager, I expanded my responsibilities to include demand management. Led the monthly demand review, acting as the primary liaison for sales demand within the S&OP process. Focused on the analytical aspects of forecasting by challenging my team and sales to refine forecasts while monitoring budget performance and aligning forecasts with new business opportunities to ensure that demand planning effectively supported growth initiatives.Implemented improved reporting methods for KPIs, facilitating collaboration with finance, supply chain, and sales teams. Also took responsibility for several inventory management initiatives to optimize stock levels and increase operational efficiency.

Led a team of 10 professionals across BENELUX, Italy, France, DACH, and 30+ export markets, managing the O2C process. Oversaw team responsibilities including sales forecasting, order entry, complaint management and sales support in product, customer, and pricing creation strategies. Developed policies to improve operational efficiency, managed the phase-in and phase-out of products, and collaborated with cross-functional teams to align customer service strategies with overall business goals.

Managed all customer relationships in South America, overseeing the complete A-Z export process and managing forecasting and sales demand. Led the replenishment of the Brazil business unit, ensuring optimal stock levels and timely deliveries. Coordinated between sales, logistics, and customer service to streamline operations across Spanish, Portuguese, and English-speaking markets, improving efficiency and customer satisfaction.

Fashion Business

Visual Arts Management

International Exchange Program

Fashion Marketing And Production Planning Management

International Exchange Program