Strategic and customer centricity professional with +20 years in consultant, ITC and retail industries. Ability to implement customer experience programs and design strategy to improve experiences. Experience in leading and developing multifunctional teams with strong negotiation skills. Data driven
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Cx Insights Deputy DirectorWalmart Aug 2021 - PresentBentonville, Arkansas, Us -
Customer Experience Senior ManagerAt&T Dec 2017 - Aug 2021Dallas, Tx, Us -
Commercial Strategy Senior ManagerAt&T Oct 2014 - Dec 2017Dallas, Tx, Us -
Manager For Marketing Intelligence And PricingTelefonica Mar 2006 - Apr 2014Madrid, EsResponsible for monitoring competitive activity, marketing research, pricing and commercial evaluation and feasibility of tariffs, products, promotional programs, and added-value services for the following areas: distribution channels, marketing, strategic planning, network deployment, regulation, and handheld purchasing.Main accomplishments:• Create and analyze clusters based on ICT, macroeconomics and demographic variables to define differentiate strategies by market.• Develop geomarketing projects:o Network CAPEX optimization –Towers deployment projecto New stores and customer support centers planningo New recharge points in priorities areas• Develop and analyze an interconnection traffic model to obtain weekly market share per Local Service Areas (ASLs) in order to define differentiate commercial strategies. • Define and implement the pricing strategy• Plan and execute continuous research of mobile and fixed telecom services competitors • Develop, analyze, and monitor ICT variables.• Design and implement qualitative and quantitative marketing research projects. • Evaluate and analyze new services/products market size and forecasts, vg Push-to Talk, Satellite services • Create and develop the commercial network to obtain and analyze market and competitors commercial and strategic information from nine mobile regions. -
Knowledge Information System ManagerTelefonica Jan 2008 - Jan 2009Madrid, EsResponsible for creating and coordinate the competitive intelligence network in Latin America and Europe, in order to analyze the strategy about global competitors. -
Ict Services Sr. AnalystSelect Oct 2002 - Mar 2006Responsible of planning and execute continuous research and consulting on ICT segments; besides, generating business strategies for commercial areas of ICT enterprises
Mariana García Mena Education Details
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Instituto Tecnológico Autónomo De MéxicoMaster Of Business Administration (Mba) -
Instituto Tecnológico Autónomo De MéxicoDiploma In Marketing Research -
Tecnológico De MonterreyDiploma In Strategic Planning -
Instituto Tecnológico Y De Estudios Superiores De Monterrey / ItesmEconomics
Frequently Asked Questions about Mariana García Mena
What company does Mariana García Mena work for?
Mariana García Mena works for Walmart
What is Mariana García Mena's role at the current company?
Mariana García Mena's current role is CX Insights Deputy Director at Walmart.
What schools did Mariana García Mena attend?
Mariana García Mena attended Instituto Tecnológico Autónomo De México, Instituto Tecnológico Autónomo De México, Tecnológico De Monterrey, Instituto Tecnológico Y De Estudios Superiores De Monterrey / Itesm.
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