Mariana Halfen Email & Phone Number

State Of Paraná, Brazil

State Of Paraná, Brazil

Curitiba, Paraná, Brazil

Toronto, Ontario, Canada

Ensured seamless hotel operations through meticulous financial reconciliation, guest check-ins/outs, and exceptional customer service during overnight shifts. Demonstrated strong analytical and problem-solving skills while maintaining a calm and professional demeanor in a fast-paced environment.Proficient in Opera PMS.

Provided administrative support to the Cruise Director and other Entertainment Department Managers.Effectively coordinated daily events, working closely with C-Suite executives across all ship’s departments.Handled all office related tasks such as time sheets, inventory, financial reports and more, for a team of over 120 crew members in a self-managed, independent manner - had minimum supervision.Acted as Editor-in-Chief of the “Freestyle Daily” guest newsletter.Acted as a host for activities, game shows and parties, following company’s guidelines and bringing personality and creativity to all events. Was recognized by management and co-workers as "Vacation Hero" (NCL's Employee of the Month Program) in two separate contracts.

Orlando, Florida Area

Promoted from Guest Services Agent to the brand-new position of Operations Supervisor created specifically for me, acting as a hybrid between Front Office and Housekeeping.Supervised the Housekeeping staff to ensure excellent owner/guest satisfaction.Hired, handled onboarding and coaching of employees.Handled daily activities such as: inspecting rooms and public areas, running reports and verifying room status, determining priority and order of cleaning and dispatching associates

Orlando, Florida Area

Registered guests upon arrival and closed out guest accounts at departure. Communicated clearly to successfully manage guest expectations and promote brand loyalty.Communicated with housekeeping, maintenance and management to promptly resolve issues and maintain guest satisfaction.After 3 months on the job, got promoted to Pre-Arrival Specialist: Making reservations for VIP guests based on requests received by phone and e-mail.

Curitiba Area, Brazil

Developing marketing plans and campaigns, taking care of in-company communication, and managing a team of advertising and design professionals. Responsible for sales of e-learning courses through an e-commerce system, observing the company's strategic goals. Taking care of customer services, assisting clients and making sales follow-up communication to insure high levels of satisfaction with the product provided.

Curitiba Area, Brazil

Managing the company with two business partnersDeveloping out-of-the-box city tours in CuritibaManaging partnerships with different stakeholdersCreating advertising plans and materialsAssisting clients Hosting tours and events

Curitiba Area, Brazil

Content Production AssistantVideo Production Marketing Assistant

Diploma Of Education, Marketing

Associate’S Degree, Hospitality And Tourism Management

Activities and Societies: Valencia Hospitality Society

High School