As an ICF Certified Coach, I am passionate about guiding individuals and teams on their journey to personal and professional excellence. With a commitment to the highest standards of coaching, I bring a wealth of experience and a results-oriented approach to help clients unlock their potential and achieve their goals

Medical Departures Inc. a start-up leader in finding and booking dental & medical specialists, with 4500+ doctors in 34 different countries.--> Managed team of 21 agents located in 7 countries serving two brands for our global operations.--> Successfully expanded team size from 6 to 21 members, demonstrating exceptional leadership and recruitment skills.--> Recruited, trained, supervised and coached a high-performing sales team--> Designed and implemented a… Show more Medical Departures Inc. a start-up leader in finding and booking dental & medical specialists, with 4500+ doctors in 34 different countries.--> Managed team of 21 agents located in 7 countries serving two brands for our global operations.--> Successfully expanded team size from 6 to 21 members, demonstrating exceptional leadership and recruitment skills.--> Recruited, trained, supervised and coached a high-performing sales team--> Designed and implemented a pioneering training program. Built and maintained accurate and comprehensive training materials.Delivered high quality training to new and existing employees.--> Led team through systems migrations (CRM/LiveChat) with minimal disruption.--> Collaborated closely with the marketing team to identify and target high-value leads, resulting in a remarkable 112% increase in lead conversion ratios and an overall conversion rate of 30%.--> Drove significant conversion rate improvements across various lead channels: +232% for phone leads, +146% for live chat leads, and 73% for email leads.-->Identified new business opportunity/market expansion/ product diversification--> Monitored and analyzed sales performance metrics & KPIs--> Build and maintain strong relationships with key customers, partners, business areas, and market areas Show less

Successfully managed new projects during the COVID-19 pandemic to ensure business continuity and revenue generation.--> Collaborated with various departments to implement strategies for adapting to the evolving business landscape.--> Build and maintain strong relationships with key customers, partners, business areas, and market areas--> Developed and delivered engaging presentations to stakeholders, effectively communicating project progress, goals, and outcomes-->… Show more Successfully managed new projects during the COVID-19 pandemic to ensure business continuity and revenue generation.--> Collaborated with various departments to implement strategies for adapting to the evolving business landscape.--> Build and maintain strong relationships with key customers, partners, business areas, and market areas--> Developed and delivered engaging presentations to stakeholders, effectively communicating project progress, goals, and outcomes--> Skillfully managed customer relationships during pandemic-related delays, processing cancellations while maintaining open communication and trust, resulting in improved customer satisfaction and retention rates--> Demonstrated exceptional problem-solving abilities, finding creative solutions to address customer concerns and mitigate challenges--> Ensure Customer Service team performance meets Customer Service SLA standards, targets and KPI's Show less

--> Ensure that all customer enquiries are satisfactorily managed, resolved, and closed within agreed timescales via call, email, live chat, social media--> Consistently exceeded sales targets by 40%, achieving remarkable revenue growth and contributing to the company's success.--> Maintained an exemplary level of customer service, earning the title of top-rated representative each year.--> Managed and administered customer database via a high volume of interactions… Show more --> Ensure that all customer enquiries are satisfactorily managed, resolved, and closed within agreed timescales via call, email, live chat, social media--> Consistently exceeded sales targets by 40%, achieving remarkable revenue growth and contributing to the company's success.--> Maintained an exemplary level of customer service, earning the title of top-rated representative each year.--> Managed and administered customer database via a high volume of interactions, averaging 400 calls, 1000 emails, and 500 chats per month in both English and Spanish.-->Successfully expanded the European market by securing contracts with dental clinics in Eastern Europe, negotiating a commission rate 10% higher than other sales agents.--> Strategically elevated clinic commissions in Costa Rica and Colombia from 10% to 15-20%, fostering stronger partnerships and driving mutual profitability.--> Nurtured and enhanced business relationships with customers and partners, cultivating a collaborative atmosphere and ensuring long-term loyalty Show less

--> Strategically utilized digital platforms, such as WeChat to self-market teaching services, resulting in increased student enrollment and brand recognition.--> Designed and delivered promotional materials showcasing teaching expertise, including videos and testimonials further establishing credibility within the educational community.--> Tracked and assessed student progress through continuous evaluation, adapting teaching methods to address diverse learning needs-->… Show more --> Strategically utilized digital platforms, such as WeChat to self-market teaching services, resulting in increased student enrollment and brand recognition.--> Designed and delivered promotional materials showcasing teaching expertise, including videos and testimonials further establishing credibility within the educational community.--> Tracked and assessed student progress through continuous evaluation, adapting teaching methods to address diverse learning needs--> Communicated effectively with parents, presenting student performance data and offering insights for improvement during parent-teacher conferences.--> Collaborated with school administration to design and administer standardized tests, ensuring alignment with curriculum objectives and educational standards Show less

Volunteers for Ideas and Projects is an NGO, built on 4 communities (Business Club, Leadership Development, Econosofia and International Affairs), organizing projects in various fields for BA and MA students in Romania.--> Spearheaded the development and management of the project's social media profile and online presence, along with on site visibility (Universities) --> Devised and implemented content strategies to promote the project's initiatives, effectively conveying its… Show more Volunteers for Ideas and Projects is an NGO, built on 4 communities (Business Club, Leadership Development, Econosofia and International Affairs), organizing projects in various fields for BA and MA students in Romania.--> Spearheaded the development and management of the project's social media profile and online presence, along with on site visibility (Universities) --> Devised and implemented content strategies to promote the project's initiatives, effectively conveying its impact and raising awareness among the target audience.--> Lead the end-to-end recruitment process, from candidate sourcing and screening to conducting interviews and selecting top-tier candidates to participate in the project--> Managed various administrative tasks, including booking project locations, coordinating logistical arrangements, and ensuring seamless execution of events and activities.--> Oversaw the hiring of speakers and experts for project-related events, ensuring that their expertise aligned with the project's goals and objectives.--> Efficiently organized and prepared rooms for project activities, workshops, and seminars, creating conducive environments for learning and collaboration. Show less

--> Actively engaged in learning sessions with senior sales representatives to understand the nuances of client relationship management and effective sales strategies.--> Door-to-Door Sales: Conducted visits to potential customers, effectively communicating the company's product offerings and identifying opportunities for new business development.--> Collaborated with the merchandising team to arrange products in accordance with company standards

AIESEC is an international youth-run and led, NGO that provides young people with leadership development, cross-cultural internships, and global volunteer exchange experiences.--> Educated stakeholders about product features and benefits through impactful presentations, workshops, and communication materials, resulting in increased understanding and engagement.--> Lead a team of 5 students ensuring adherence to project timelines, quality standards, and performance… Show more AIESEC is an international youth-run and led, NGO that provides young people with leadership development, cross-cultural internships, and global volunteer exchange experiences.--> Educated stakeholders about product features and benefits through impactful presentations, workshops, and communication materials, resulting in increased understanding and engagement.--> Lead a team of 5 students ensuring adherence to project timelines, quality standards, and performance goals.--> Played a key role in corporate sales initiatives by effectively communicating project benefits to potential partners, resulting in a notable increase in project funding and support.--> Successfully organized team-building activities that fostered collaboration, communication, and a positive team dynamic among project participants, leading to improved overall project cohesion.--> Collaborated with a diverse team to organize community events, enhancing the organization's visibility and engagement in local Universities. Show less