Mariana Katz Email and Phone Number

Post processing of unmatched items and manual incoming payments for UK and Benelux markets. Self-Billing process, Currency payments, Daily cheque banking/ reconciliation, manage generic e-mail accounts, Payment query resolution, Manage daily workloads.

Experienced in Distributor Accounts and Export Solutions with a demonstrated history of working in the electrical and electronic manufacturing industry, providing service excellence and compliance to procedure and legislation. Skilled in SAP, CRM,Foreign Languages, Account Management, Sales, Order Processing, International Logistics.

Creating new customer accounts, providing various elements of customer service/account management including queries, processing sales orders, invoicing and preparing export documents. Liaising with internal stakeholders to ensure customer service is provided to a high standard and in timely manner.Work closely with internal Trade compliance team to ensure End User declaration for dual use/licensable products are complete correctly.Co-ordinate multiple stake holders both internal and external to arrange shipping and ensure customer deadlines are met.SAP and Market Training and support of new colleagues.

Customer Service and Market SpecialistRS ComponentsSep 2012- Sep 2018Corby, NorthamptonshireProcessed fax, email and online orders for the UK, Spanish and Italian markets. Worked in teams that focused on delivering a seamless customer experience. Created training material and delivered training.