Recruited into International Travel Insurance division as an Assistant and promoted within 11 months to Analyst role. Provide comprehensive support for sales team, including system troubleshooting, customer service, product analysis, industry research, pricing, and developing key marketing ideas for product differentiation.* Led product launches for new travel coverage products and new providers, collaborating cross functionally with all departments (IT, marketing, sales, and finance) establishing pricing and training team on new product features, guidelines, and selling/value points.* Develop, implement and improve premium products through market analysis. * Coach sales team to optimize performance, including product and software system training for junior staff and sales strategy development and training for senior staff around persuading clients to purchase premium products and creating effective value propositions.* Monitor e-commerce for opportunities to extend prospecting cycle for clients/web visitors who leave without purchasing. * Plan semi annual tourism trade event, from initial idea phase through to scheduling, vendor contracting, creating marketing materials, and IT set u). * Negotiated contracts and rates with vendors/providers.* Reviewed and approved contracts, marketing collateral, and e-commerce content, partnering with marketing and legal departments for comprehensive review.

* Organized medical assistance to Brazilians traveling around the world and for foreigners traveling in Brazil.* Coordinated funeral repatriation, working with providers and insureds.* Analyzed medical reports and policy coverage.

Provided live in child care services for busy Virginia-based family.

* Promoted São Paulo City as a cultural and tourist attraction * Assisted national and international tourists, providing information and creating itineraries São Paulo tourism sites, events, cultural programs, and transportation.* Wrote and updated travel guides and city maps.

* Researched and booked airline tickets, tour packages, hotels, and car rentals.* Exchanged currency (including US dollars, Euros, and Brazilian Reais)* Ensured strict and accurate cash control and reconciliation.