Versatile professional with over 15 years of experience in customer experience management, sales leadership, and operational excellence. I specialize in driving revenue growth, optimizing processes, and leading high-performing teams to deliver exceptional results. My expertise lies in customer relationship management, strategic planning, and implementing data-driven solutions to enhance client satisfaction and loyalty.With a proven track record in managing large-scale operations across global brands like Zara, Adidas, and Arezzo, I thrive in dynamic and remote environments. I am passionate about fostering collaborative cultures and mentoring teams to achieve their full potential.Key Strengths: • Customer Experience Optimization • Sales Growth and Revenue Strategies • Team Development and Remote Leadership • Process Improvement and KPI Analysis • Cross-Functional CollaborationI am eager to connect with like-minded professionals and explore opportunities in customer experience, sales management, and operations leadership.
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Sales ManagerOpatrip.Com U.S. LlcBrazil -
Sales ManagerOpatrip.Com May 2024 - Present- Driving client satisfaction and revenue growth through tailored customer solutions and seamless sales processes.- Coaching new managers to excel in leadership roles and develop customer-first strategies.- Building long-term client relationships by understanding needs and delivering outstanding service.- Collaborating across teams to improve workflows, boost efficiency, and achieve organizational goals. -
Store Operations General ManagerInditex Aug 2014 - Mar 2024FortalezaZara Iguatemi Fortaleza - Oversaw a team of 50 employees, implementing strategies that improved customer loyalty and boosted sales.- Created operational plans that balanced cost management with delivering a premium shopping experience.- Partnered with global headquarters to align local operations with international objectives.- Inspired team growth through continuous coaching and a focus on customer-centric values. -
Store ManagerCosmic Moda E Comercio Feb 2013 - Jun 2014FortalezaExclusive Retail Store Featuring Top National Brands - Established and maintained relationships with suppliers and prestigious brands, curating an exclusive portfolio aligned with the store’s identity. - Managed daily operations, optimizing processes to deliver a premium shopping experience and achieve sales goals.- Supervised and motivated a dedicated team, fostering collaboration and maintaining high performance.- Developed personalized sales strategies and exceptional customer service practices to ensure client satisfaction and loyalty.
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Store ManagerArezzo&Co Nov 2011 - Jan 2013Rio De JaneiroFlagship Stores - Ipanema and Schutz 495 | Rio and Fortaleza | - Actively participated in the setup of flagship stores, managing inventory, purchases, and ensuring adherence to company standards during product receipt and inspection.- Directed a high-performing team of up to 10 employees, focusing on recruitment, training, and development in customer service, product knowledge, and visual merchandising.- Oversaw business goals and global performance indicators, conducting both qualitative and quantitative evaluations to drive improvement.- Collaborated with Commercial and Marketing teams to create impactful product displays, enhancing customer engagement and driving sales. -
Commercial ManagerAdidas Jul 2007 - Jun 2010Rio De JaneiroOriginals Store - Ipanema & Performance Store - Shopping Leblon - Oversaw sales activities and administrative operations, ensuring the safe and efficient opening and closing of stores and cash registers.- Reorganized store layouts to highlight new product launches and implemented sales strategies to meet objectives.- Developed incentive campaigns and provided daily supervision, fostering a high-performing and customer-focused team.- Managed inventory, purchasing, and stock transfers while driving customer acquisition, loyalty, and performance improvement through effective negotiation skills. -
Store Operations ManagerValdac Ltda Nov 2002 - Jun 2007Rio De JaneiroSiberian Barrashopping - Directed a team of 20 professionals and managed third-party vendors, focusing on high-performance training and continuous development.- Oversaw all aspects of store operations, including sales, revenue, and performance indicators, ensuring consistent excellence in results.- Delivered exceptional customer experiences by providing the right products and surpassing service expectations.- Promoted the company’s culture, policies, and practices while implementing consultative visual merchandising improvements to drive business growth.
Frequently Asked Questions about Mariana Marzano
What company does Mariana Marzano work for?
Mariana Marzano works for Opatrip.com U.s. Llc
What is Mariana Marzano's role at the current company?
Mariana Marzano's current role is Sales Manager.
What schools did Mariana Marzano attend?
Mariana Marzano attended Estácio.
Not the Mariana Marzano you were looking for?
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Mariana Marzano de Oliveira Souza
Analista De Orçamento E Custos Jr. | Mercantil Do BrasilBelo Horizonte, Mg1gmail.com -
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