Mariana Penteado

Mariana Penteado Email and Phone Number

Project Manager CIP 2.0 Customer Experience @ DHL Express
Leipzig, SN, DE
Mariana Penteado's Location
Leipzig, Saxony, Germany, Germany
Mariana Penteado's Contact Details

Mariana Penteado work email

Mariana Penteado personal email

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About Mariana Penteado

Mariana, working and living in Germany for almost 4 years, originally from Brazil, EU Blue Card Holder. Professional career of 9 years in business + 2 years in science.•Main Values: Honesty, Respect and Humanity.•Main Soft Skills: High Determination, Proactivity, Appreciation of Excellence, Love of Learning and Adaptability.•Main Business Skills: Project Management, International Change & Stakeholder Management, Continuous Improvement, Lean Six Sigma, Leadership, Training, Presentation to SMT, Commercial Negotiation (Customers & Suppliers).•Main Technical Skills: Logic-driven, Structured, Analytical, Problem-solving & planning.•Languages: English, Portuguese, Spanish and basic German.•Education: Materials Engineer; MBA in Leadership, Innovation and Management 3.0; Black & Green Belt Lean Six Sigma; International NLP; Trainer, Coach & Advisor of First Choice tools and projects (Lean Six Sigma & Continuous Improvement). •Professional career: 9 years in business and 2 years in science, with national and international scopes:

Mariana Penteado's Current Company Details
DHL Express

Dhl Express

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Project Manager CIP 2.0 Customer Experience
Leipzig, SN, DE
Website:
dhl.com
Employees:
214156
Mariana Penteado Work Experience Details
  • Dhl Express
    Project Manager Cip 2.0 Customer Experience
    Dhl Express
    Leipzig, Sn, De
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  • Dhl Express
    Project Manager Cip 2.0 Customer Experience
    Dhl Express May 2024 - Present
    Leipzig, Saxony, Germany
    Started in October.2023/ Official contract in May.2024.Responsibilities: *Project Management: Coordination of dependencies beyond the projects and with the responsible departments in the European Region and the Hub. Project development & planning, as well as coordination with the other CIP Project Managers for the entire portfolio.*Management of the Project Teams. *Introduction, adaptation and continuous quality improvement of project management processes based on subject-related standards, best practices and GSOP (e.g. Risk Management, Change Management, Standardized Project communication, time, cost and quality management in projects). *Internal and external communication with departments, contractual partners and the specialist community in the areas of project management and logistics.*Coach, Advisor and Trainer of team members and stakeholders in First Choice tools (Continuous Improvement/ Lean Six Sigma) and DMAIC projects.
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  • Dhl Express
    Senior Expert In Continuous Improvement & Business Intelligence Customs Germany
    Dhl Express Jan 2022 - May 2024
    Leipzig, Saxony, Germany
    Responsible for Continuous Improvement in Customs Germany, enabling the business transformation towards embedded Continuous Improvement Culture (First Choice), supporting and challenging all levels in improvement of service, efficiency, productivity, cost, quality and engagement. Activities: Stakeholder management, change & project management, create KPIs & track actions, analyze complex data, use Lean Six Sigma & problem solving tools. Results: DMAIC Project to decrease Customs Refused Declarations with Master Silver certification; DMAIC Project to Forecast Customs Volume: for Germany and Offshore countries.*Extra Responsibility: First Choice Master Bronze Trainer
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  • Dhl Express
    Continuous Improvement Europe
    Dhl Express Feb 2021 - Dec 2021
    Leipzig, Saxony, Germany
    Responsible for Continuous Improvement Europe in logistics Processes, Performance, Organization, Quality, Mindset and Behavior, working mainly in English in an international environment with a high focus on Customs Offshore teams and Germany. Management of EOS (Employee Opinion Survey) Customs KPIs results and actions. Activities: Coaching LEJ Germany Teams on the CI tools, International stakeholder and project management (Costa Rica, Malaysia, India and Germany), change management, create and track actions and KPIs, analyze complex data, use Lean Six Sigma principles and problem solving.
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  • Santander Brasil
    Senior Project Management Analyst
    Santander Brasil Dec 2018 - Aug 2019
    São Paulo, Sp, Brazil
    Responsible for leading high complex projects (program management), in high pressure environment, to open new bank branches in Brazil.Activities: program & project management, stakeholder management, control of all project stages; action plans to reduce time and costs; track deadlines, communication interface between bank areas, suppliers and customers, presentation to high management.Results: Delivery of 13 projects, including 10 bank branches (2 city payrolls and 2 private company payrolls), 2 service points (PA) and 1 electronic store.*Extra Responsibility: Fire Brigade member
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  • Astra
    Process Analyst
    Astra Jan 2017 - Jun 2018
    Jundiaí, São Paulo
    Responsible for building this new role in the company, making program and project management, partnerships with national suppliers and launching new products (develop and control the end to end process).Activities: program & project management, suppliers management and negotiation, presentation to high management, researches in national market, calculation of product costs and profit margins for pricing; monitoring indicators.Results: Products launched to Brazil and globally, in 8 projects among the segments: hydraulics, accessibility, domestic utility, gas and civil construction.*Extra Responsibility: Company's volleyball team
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  • Astra
    National Trainee- Market Development
    Astra Jan 2015 - Dec 2016
    Jundiaí, São Paulo
    => National Trainee Program Certification: Theoretical and practical classes and knowledge tests from all areas of the company, during 1 year. => Market Development role:Responsible for the commercial and technical development of a product and for being the communication interface between the customers and the areas in the company.Activities: training the commercial areas, presentation to high management and representatives, market research, negotiation with customers and data analysis of technical improvements to be made.
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  • Gerdau
    Continuous Improvement Process Intern
    Gerdau Feb 2014 - Dec 2014
    Mogi Das Cruzes, São Paulo
    Responsible for continuous improvement of the industrial lamination process and for developing an automatic system to calculate the targets in Excel.Activities: measure process, check gaps, evaluate improvement opportunities, alignment with production employees, daily target calculation, develop automatic system using macro in Excel.*Extra Activity: Company's volleyball team
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  • Cnpq - Conselho Nacional De Desenvolvimento Científico E Tecnológico
    Scientific Initiation Scholarship Holder
    Cnpq - Conselho Nacional De Desenvolvimento Científico E Tecnológico Jan 2012 - Sep 2013
    Guaratinguetá, São Paulo
    Responsible for researching and providing reports to National Council for Scientific & Technological Development (CNPq) about the composite material to aeronautical interest (polyether imide reinforced with glass fiber ) Activities: use of mechanical tests, environmental conditioning tests and polarioscopy, data analysis.*Extra Responsibility: Project presented at the XXIV UNESP Scientific Initiation Congress.Title: Influence of UV radiation and salt spray on the tension and interlaminar shear properties of PEI/fiberglass composites
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Mariana Penteado Skills

Minitab Business Strategy Microsoft Office Neuro Linguistic Programming Microsoft Word Lean Six Sigma Microsoft Excel English Green Belt Pesquisas De Mercado Vendas Pesquisa E Desenvolvimento Ciclo Pdca Engenharia Marketing Comercial Microsoft Powerpoint

Mariana Penteado Education Details

Frequently Asked Questions about Mariana Penteado

What company does Mariana Penteado work for?

Mariana Penteado works for Dhl Express

What is Mariana Penteado's role at the current company?

Mariana Penteado's current role is Project Manager CIP 2.0 Customer Experience.

What is Mariana Penteado's email address?

Mariana Penteado's email address is ma****@****dhl.com

What schools did Mariana Penteado attend?

Mariana Penteado attended Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Universidade Estadual Paulista Júlio De Mesquita Filho, University Of Washington, The Society Of Neuro-Linguistic Programming, Kaplan International College London, Escola Edti, Politec.

What skills is Mariana Penteado known for?

Mariana Penteado has skills like Minitab, Business Strategy, Microsoft Office, Neuro Linguistic Programming, Microsoft Word, Lean Six Sigma, Microsoft Excel, English, Green Belt, Pesquisas De Mercado, Vendas, Pesquisa E Desenvolvimento.

Who are Mariana Penteado's colleagues?

Mariana Penteado's colleagues are Joe Diddams, Amira Aros, Rutvil Shah, Adiilah Ajeda, Felipe Cervantes, Hugo Armando García, Sandra Elliott.

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